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Nickster100

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  1. I am in the process of taking Post Office Telecoms to the small claims court ( I want to charge them for the time I spent on the phone to them and writing them e-mails to establish that it was their fault, making my complaint, and the time my wife spent ringing round people, who we knew had rung us and had left us messages expecting us to reply. I am told that under their contract as a consumer phone firm I can't recover business losses, but I should be able to be paid for time that I spent doing work that they should have done. I reckon £20/hr is reasonable for e-mails and phone calls (it's actually less than my wage rate.) But what are the rules about this? We have a mediation appointment tomorrow, (by phone) so I'd like to know where I stand. Many thanks for any comments. They have offered us less than £7. iN TOTAL!
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