Hi all! I hope somebody can give me advice to this nightmare that Orange have put me... My 24 month contract was supposed to end in October 2012 and i have given them the 30 day notice they required. When i rang to say that i didn't want to renew after october, they offered me a PAYG sim card instead which i accepted and promised to send it asap as my old sim would now be invalid. I received the cancellation letter in november and they told me that they will be debiting my last payment on november. However, the payg sim didn't arrived as promised so i rang them again and they said it must have been lost in post so they're sending another one which will take 21 days to arrive! (by this time, i was without a phone now from mid october until december). In january, i decided i couldn't wait any longer and went to get another phone with another provider. Everything was fine until on 19/2/13, somebody rang me from orange saying that i have an outstanding balance with them worth £84.34!!! I asked how this bill came about and they told me that because i didn't register the payg sim, they were still charging me my monthly bill! I told them that the sim card never arrived up to this day and said that i have spoken to a few reps about cancelling my account and NOT ONE OF THEM MENTIONED THAT I WILL STILL BE CHARGED MONTHLY UNTIL I ACTIVATE THE PAYG SIM CARD! I think they have intentionally withheld this info from me! I am really angry with the way they are treating me because i felt cheated. If only their reps have informed me about this "policy", i never would have agreed to accept the sim. They then "cancelled" my account last tuesday after i rang them to complain. I've sent a letter to the email address that the rep has given me and lo and behold, it was an invalid email address! I managed to send a letter to them through facebook which they have replied to but have completely ignored all the points i've made on the complaint letter and was still insisting that i pay the bill although clearly, it was their fault why i have that bill in the first place. I plan to file a case with CISAS if i don't get any joy from them. Sorry for the long thread but it's just frustrating and i'm also thinking about my credit file which i think, by now is ruined! Are there other people who've experienced this with orange? Is there anything more i have to do to escalate this complaint? Any advice will be highly appreciated! Thanks!