Thanks for the help, they sent me a letter today confirming that they would pay out They also sent me one to acknowledge receipt and a 4 week update too.

ok, thanks for the help

thanks for the prompt reply, is that the Egg address I presume?

I am looking to make a claim on my Egg Loan that i took out in 2007 but have since paid off. I have my initial agreement and it has a tick box for the PPI which it said I had to tick and send back, and my original phone call to them was in my opinion quite pushy towards getting that. My main question is though, Egg are now owned by YBS (Yorkshire Building Society) Who do I send a letter/questionnaire to? does it need to go to YBS? I have an old Egg address but imagine that is obsolete now as its from 2007. Do I need to send both a letter and questionnaire? Any help would be appreciated thanks