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Posts posted by porkyp1g

  1. Hi,


    Bought an LG TV from Currys 18mnths ago and it's not turning on. There is clearly power going to the unit as the 'standby' light is on but the screen is not showing anything at all and there is no sound etc.


    Tried different power cables, Googled for any key combinations to 'reset' the TV but still no joy.


    Wrote to Currys providing copies of receipts / proof of purchase and they have said that if we take the TV to store and pay a £90 'bond' they will send the TV off for testing.


    If there is a fault with the TV, Currys will refund the 'bond' and replace or repair the TV but if there is no fault found then we will have to pay another £90 (total £180) and they will return the TV.


    This sounds odd to me. Can anyone advise if this is correct please? We have not taken the TV in yet.


    Basically offering to do a soga report to find out what has caused the fault. You can either get them to do it, or get someone that you choose to inspect the tv to find the fault. Providing its not down to acc dam and is a manufacturing fault you'll get your money back and a repair etc.


    Have you unplugged the tv and left it for a while, which will replicate what it will be like when you send it to them, I can't see it being no fault found if this is the case. I you haven't done it I'd suggest doing just that, unplug completely and leave it for a while then plug it back in, using the tvs controls.


    I assume you've ruled out the remote?

  2. It annoys me more when there are cycle paths and people still ride on the road. Also when cyclists just go through red lights when using the road, amazes me.


    But I assume you aren't talking about cycle paths here.

  3. How am i sure? 14+ years of I.T and web coding experience plus indepth knowledge of how corporation logins work. Too many people accuse the site of being hacked when its simply a user error.


    Lets use CAG as an example.


    Plenty of people on here know my login name. Infact everyone who sees my posts do. ALl they would need is the password. There are plenty of programs out there designed to guess the password. Granted, CAG has some strict login controls in place so it is extremely hard to crack a password, but with ebay, most users use a very simple password that is easy to crack or guess.


    That way they have the login details. The site was never hacked and indeed it looked to simply be the normal user logging in.


    If the whole site had have been hacked, it would be on the news. Like when playstation got hacked for example. There would be massive implications. As its just you, that account was compromised. The guy had a stupid password or worse still might have even been in cahoots with the fraudsters or could even be the one and the same.


    Who confirmed that the account was hacked?

  4. Thanks for the reply :)

    The light by the port doesn't come on so I suspect it is more than likely the transformer.


    I've added more to my post above. Either way then you should be covered by your warranty with them. Even if it was battery though, I'm guessing they would still need to provide some cover on it, despite being consumable.

  5. Does the white light come on next to the port when you plug it in? If it does then the dc port and your adapter are fine. I would then suspect the battery. Best way of testing is to try another company or hp charger, with the same circle connection (some of the dells work that use a round adapter). That should help you figure out if its the battery, adapter or dc socket (bit on the board that your charger plugs into).


    If your struggling to get hold of spare charger, take your laptop to pc world/Currys or similar style store and ask if they can try one of their chargers in your laptop to help narrow it down. Good news if it doesn't turn out to be your charger, they aren't expensive and cash converters should kick up to much of a fuss to replace it.


    What warranty do they provide with your laptop? 12 months?

  6. Very shoddy practice. Even if a neighbour signs for something, what if you don't get on with said neighbour. By them leaving it with a neighbour isn't you getting your hands on the goods. How they can settle for this is beyond me. All on top of the fact you were in the whole time. I'd agree with stu and go the PayPal route. They seem to be very much on the side of buyers and you have a stonewall case.

  7. I am not sure which catalogue it is, but will check tomorrow. The annoying bit is that he wrote and asked for a refund and instead they replaced the item once again which he does not want any more.


    What item was it? Nothing that could be contributed to user error? Is the third item also faulty or does that work? Just wondering because if they tested what was meant to be faulty and found no fault, maybe that's the reason for sending the item back out. I know under dsr you can still request a refund, but its seems odd.

  8. Did she provide the name of the driver within 28 days of receiving the original NIPs?


    I will check this detail.


    She named a bona fide, real person as the driver. This driver is insured to use the vehicle. He received no correspondence but lives at the same address (partner).


    Why will she lose her license if she wasn't driving? Even if both offences were applied, that's only 6 points. Are there any points already on either license?

  9. You are very defensive of the situation, in fact overly defensive. I haven't lectured you. My advice was to follow what the eon rep suggested, but rather than doing that and trying to help yourself you have chosen to come back on here and have a go at the company. Yes my energy is with them but I have no need to back them up at all.


    Just passing on my experience of your situation. If you feel I am having a go at you then that is not my intention, but if that's how you see it I can't help that.


    Have you contacted the vulnerable customers department yet?

  10. Have you contacted said department? Have you asked the question? I feel you are beng unfair to the eon rep when he said no such thing. He said they don't generally switch the meters back, for obvious cost reasons. He didn't say once a sinner always a sinner, they will change it back if there's a need to (as yours sounds like it is).


    If I'm honest with you, I don't believe they took your meter away from you with no notice. My wife used to work for eon and I know how much contact they HAD to make with customers before making the change. They have to jump through so many hoops to defend themselves in case the ombudsmen gets contacted.


    Also, I will never hold against anyone for getting into debt and having issues. I myself have had similar circumstances. But I stand by that and will take the consequences of that and if it means in things like this happen to me, so be it. It's not eons fault after all that you didn't clear your balance and its not their fault you can't top up easily.


    You need to take responsibly for this and take action to help yourself before others can help you, rather than come on here and blame eon for it all. Follow the reps advice and contact the vulnerable department and see if they can help. If you are as badly affected as you say, I'm sure they will be able to help you.

  11. They didn't say that they never change it back, though I can see why they would economically not change unless there was good reason.


    How do you get your bills? Did you not see that your payments weren't covering your usage charges? That way you might have avoided the high debt.


    If you switch now and ask for a credit meter, the new company will charge about £50 to swap it for a credit meter and that's after a credit check. Energy companies share info as do central networks who have all the meter info for the last three years.


    Your best bet is to follow eon reps advice and contact the vulnerable team and explain your circumstances and see if it can be swapped back for free.


    Personally I don't find people who pre pay second class, some people actually prefer it and do it by choice. It does bug me when they hold the queue up though in the shop topping up, lol

  12. Dude, maybe she eat the fruit or said she did, to be polite. Maybe she was sending you signals that she wasn't interested but you didn't pick up on them due to your aspergers. Maybe she didn't even eat the fruit but said she did.


    Just shop online or shop elsewhere like you are, leave it and move on. Life's too short to worry about things, that in the grand scheme, don't really matter. You're dietary and financial needs can't be that great as you said you might not go back even if they let you.

  13. Did you not get any letters, explaining that your payments weren't keeping up with your usage? Did you not get any correspondence at all then? Did you tell them in replying to them that you had needs?


    To be fair, it must cost eon to keep swapping the meter, and if the customer let the account go into arrears and not keep up with payments, it would cost them more to keep swapping it over. What if they swapped it and customer fell behind again? Where will the line be drawn?

  14. they said to me that if i don't agree with the shifts they have given me i will basically be letting myself go, is this classed as constructive dismissal?


    - the 3 different shifts they provided, neither are convenient with what was verbally agreed


    so they have basically gave me a bad option, a terrible option and an even worse option?



    Thanks, IW


    Don't forget, within the first year of employment, you don't really have many rights to fight with. If you make too much noise, they'll just get rid and won't need to justify it, so be careful not to cause too many waves.


    Is there no in the middle compromise that can be reached?

  15. Hi,


    I have an insurance backed guarantee with the above. I didn't know for the last eight years as the insurance company who fitted our windows and doors didn't leave us details. Fensa put us onto the above who confirmed we have a policy with them.


    Mid jan our font door lock failed, and we couldn't open the door. QANW insisted we fill out a claim form they were sending us and post it back. They would then check our policy and if we were covered, send someone out to investigate and instigate a repair if it wasn't down to misuse or wear and tear. I pointed out our front door was needed for health and safety, and they said I could get someone myself to fix it and send them a copy of the invoice with the claim form.


    I did this, got it fixed and sent it all off. I'm. Still waiting for them to confirm if the claim is covered, they are claiming to be waiting for a report from the guy who fixed the door outlining the cause of fault. They say they will only so this via writing and they say they won't phone him to request the information to speed it up. He told me he had nothing by post and he has emailed them at the address I have supplied him. They say they still haven't got anything. Is this a delaying tactic?


    He said this is the first time anyone has ever checked up on work he has done on behalf of insurance companies. Meanwhile I am out of pocket by 200 on a door that I have insurance on that they should be sorting.


    I am not happy with them already as they refused a claim last year on the door. The drain holes were cut too low and they didn't meet the drains so water was backing up and back into our house, causing damage. They said they refused it as their engineer they sent said it was down to blocked drains. This wasn't the case as the debris was removed and still the water didn't drain. Because they refused it I had to resort to drilling new drain holes where they should be and water shot out of the door for a while, proving it wasn't down to blocked drains.


    I want to do a sar to get details of me and my policy I have with them as well as details of claims they have logged as I am really not happy with their service. Any ideas of what I put in the letter?

  16. Unless you can prove that the TV isn't being used for live TV (no aerial or tuner de-activated), they can legally take an interest in this. I assume that you do watch TV? Simply unplugging the aerial won't be enough.


    If you do watch TV, then you have to pay. If you don't then you will risk further action.

    If you don't watch live TV, invite them round at a specified time so you know it's them and show them. Problem goes away.


    A friend of mine uses his TV purely as monitorfor Xbox and PC. He deactivated the tuner and has no more visits. He downloads TV programs via the internet (torrents), so watches what he wants that way. Usually gets to watch them earlier due to being on their before they get shown in the UK anyway.


    I don't think handheld devices exist, if they did they would need to be shown to prove you aren't receiving a TV signal. This may be a scare tactic.

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