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About Dunphy

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  1. I think you are being naive and overly optimistic and will live to regret this association.You may have been better to nominate an interested individual rather than putting your name to this initiative. It can only constantly raise the issues you try to dispel and damage your image of impartiality, which lies at the heart of what you do. Once this has been lost (in reality or as perceived by your followers) it will not easily if ever be recovered.
  2. Anyone any experience of challenging an increase in interest rates on their Coop credit card? I received a letter notifying me of a 1% increase effective 60 days from the letter as a result of a review of my account. This is the first time in the 30+ years I have held the card I have received such notification and I have never received notification that the interest rate was to be reduced as the result of such a review! I suspect that the review process is a one-way street and would like to challenge it, probably directly through the County Court as an unfair practice under COBS. I w
  3. I had a similar experience as a 30+ year customer trying to open a student account for my son on him moving to the UK last year. I received different advice from 4 individuals in the bank. Eventually (after several weeks) I received a paper application form which I submitted with supporting docs. It was rejected with no reason and he was told that to find the reason he would have to pay £10 and contact Experian so clearly a credit check failure issue. This is not surprising given he had no presence in the UK and no address! I had explained this in every call to the Coop prior to the applicatio
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