ju27next
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Complaint about stolen items from Holiday Inn
ju27next replied to ju27next's topic in General Consumer Issues
Thanks for all the information, I'll try it. -
Advice needed on my rights. On a night out at the Holiday Inn Hotel, I put my coat (with phone in pocket) in the Hotels cloak room, they gave me a ticket for the coat. At the end of the night I went to collect my coat and it was missing, tried ringing the phone but it was switched off. At no time did the Hotel inform me the cloakroom was not manned or left unsecured, there were no signs up around the cloakroom. When we reported the missing coat the staff never mentioned the policy even though we asked if they had one. We went to the hotel the day after and again they never mentioned a policy, we asked to speak to the manager who was not available until the following day. I visited the following day and spoke to the manager who stated that they were not responsible for the theft and would only pay £50 compensation if found to be in the wrong. The manager pointed out a small sign on reception two days after the coat was stolen, saying the maximum compensation was £50. However no other member of staff mentioned this or showed me the sign. Is there anything I can do about this as the coat was worth about £150 and the phone was an iphone.
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