Had an email from a different guy at orange saying the ccj had been taken off and no compensation would be given as the guy before had given compensation? Errr... no the other guy offered the 50% second payment back because of "the time I had tried to get a final figure to pay", that is not compensation that's an admittance of guilt. At the moment I am £51 out of pocket and £31.20 for the defence and counterclaim. I have replied stating I want the ccj removed an we can discuss figures later........any input folks?

Tried calling Aplins again this morning before I posted the defence and counterclaim off, yes I know I am too soft, and actually got through only to be told that I need to call an 0844 number which is DLC's number? Hello Aplins and Orange can't be bothered to answer my emails and then you get put back with dlc although its Aplins on the original summons? Oh well the form has been sent now even though I only claimed for £5.95 special delivery and its gone up to £6.22!! Once again thank you for your help to date and more than likely in the future. Tash

Thank you both for your replies I will send it off Monday by special delivery. Tash

Hello, orange and aplins do not seem bothered to answer my emails asking what their intentions are. Shall I file a defence against them as I want the ccj removed and not just set aside? Your advice would be welcomed. Thank you Natasha

Had the CCJ set aside yesterday as Oranges solicitors did not turn up for the hearing. They sent a letter stating they would not be attending and they consented to have the CCJ set aside. I have to file a defence now and although I know what true figure I am claiming, the balance of the total money paid minus the money I agreed I owed, plus postage etc, can I claim for time spent bringing this to an end? Emails, letters, my father travelling down to Colchester to act for me as he has done throughout this case, attend in court? Thank you for any advice.

Hi all, I have been given a date of 31st May for the court hearing and would just like to ask one question. I have read on this site that I should give Orange an opportunity to set aside with their consent, should I still give them the opportunity even though I have applied to the court? Thank you Tash

I have applied to the courts to have judgement set aside and wondered how long it takes to hear back from the courts? Or should I call the courts and see what they say? Thanks for any answers. Tash

I have applied to the courts to have judgement set aside and wondered how long it takes to hear back from the courts? Or should I call the courts and see what they say? Thanks for any answers. Tash

Hi Andy, Can I sue Orange for all of this aggravation and stress? Tash

Hi Andy, thanks for your email. I have submitted the form and attached a letter detailing and highlighting parts where they admit fault.

Thank you for your reply. I have since received two emails which I view as admitting fault and trying to wriggle out of their mistake? Email One. Thank you for your email recently received. I do apologise for the delay in responding and that the hold I requested on the collection activity had not taken effect. The copy of the final bill was again printed and resent as you mention this was not received again, this was sent to the following address. XXXXXXXXXXX XXXXXXX NEW ADDRESS XXXXXXXX The investigations I was doing were to see if we would be able to update or remove the default from your credit file due to the balance which is outstanding on the account. I have since found that there are no defaults against your credit file from EE in relation to this, however, I have been advised that the County Court Judgement (CCJ) is something which we are unable to change. Should you still wish to have this removed, you would have to contact the Court in question to dispute this further. As a gesture, due to the attempts you had made in 2012 to obtain a paper copy of the final balance, I offer to credit half of the current balance outstanding. Should you wish to accept this, please email me back on the email address above. I apologise again for any inconvenience caused and I look forward to your response. Email Two. Thank you for your email recently received. The offer to credit half of the amount owed would be half of the costs incurred since this was sent to Direct Legal. Any payment made going forward would have to be taken by Direct Legal, please contact them to make payment of £122.45 to clear the outstanding balance, I will then raise a cheque for this amount to be sent to your address, XX XXXXXXXX NEW ADDRESS The reason I ask that you make payment whilst waiting for the cheque is due to the time it can take for the cheque to arrive, it is usually up to 30 days. I have requested a hold on the activity, however, this is only up to 30 days. From further investigation, I confirm that the account address is still XXXXXXXXXXXX OLD ADDRESS. The reason for the account address not being updated is due to this being the address the Broadband was supplied to, any change of account address can only take place once the supply had switched. As you had not taken our services at your new address we could not update the address details going forward. There are notes on file showing that you had requested the final paper copy of the bill be sent to the new address, this is something which is possible however, when posted it would be sent with a covering letter and the old address will still be showing on the bill that you receive. Thank you for your patience in this matter and I trust the above response is of assistance. My Reply. Your statement "I confirm that the account address is still [XXXXXXX]. The reason for the account address not being updated is due to this being the address the Broadband was supplied to, any change of account address can only take place once the supply had switched." and "As you had not taken our services at your new address we could not update the address details going forward." As we requested cancellation of this service on 21st March due to being told Orange could not supply the same service at our new address the above does not make any difference and the update to the new address is obviously incompetence of the people who have dealt with this matter. You state that the final letter was sent to X XXXXXX NEW ADDRESS on the 29th May, thereby acknowledging our change of address, yet the file was handed to Direct Legal in July still showing the old address, which again is incompetence on Oranges part. We have attempted to obtain a written final figure to settle this matter on four seperate occasions yet Orange have been unable to supply the final statement to the right address. If Oranges staff are unable to change an address on a contract that has been cancelled and the customer of that cancelled contract is awaiting a bill to make payment and close that account then one can only make the assumption that Oranges system does not work correctly. We are and have been totally committed to paying the amount of £157.89 since 21st March 2012, once we received the bill from Orange. That bill has yet to arrive but as we have been forced to pay £122.45 by Direct Legal we will make a payment of £35.34 to make up the total. However, this payment will only be made on the understanding that the CCJ is removed from my credit file which as you said Orange cannot do I trust you will request Direct Legal to carry out. As your 30 day hold on activity is decreasing, I have no choice but to apply to the courts to have this set aside unless Direct Legal can arrange for this to be sorted. Your earliest.earliest reply would be welcomed as I intend to special delivery the paperwork tomorrow morning. As this is really getting me down now I feel as though I should sue orange for the distress this is causing me. My doctor and physiciarist have both said I do not need this stress at the moment and adding to that is the fact that my grand father dies last Wednesday. I would like to thank everyone for taking their time to help me. Tash

Hello unclebulgaria67, A month into my case now and Orange are still ****. Can you or anyone please tell me how to have this summons or ccj set aside as dcl are now chasing mefor the remainder of the money even though orange said they will ut a 30 stay until this is sorted. They have npw admitted that they sent a letter to my new address even though they instructed dcl and provided them with the old address. I wish I could sue them for all the upset this is causing me with my ongoing depression and anxiety. Please, please reply as soon as you can.

Hi, Just received this email from orange. Can I ask for copies of the conversations and letters? You will see that he is blaming the letters not being received on the fact they were sent to my previous address, even though they knew we had moved. Giving me a settlement figure which would be added to the final bill, March, then saying there was a £20 unpaid balance, March, saying the final bill was sent to my new address and if it was not received????? Any advice would be greatly appreciated. Please respond to [email protected] Dear Miss Parkes, Thank you for your email recently received, I have tried to call you without success. I am sorry you have experienced issues with your EE Broadband account and that you feel that the level of service which you have recently received has not been of a satisfactory level. Please be assured that your comments are taken very seriously and have been highlighted to the relevant departments making them aware of the impact of this incident, with the aim of continually improving our customer experience. After further investigation, I confirm that on 21 March 2012 you had requested the account be disconnected, at this point you were then made aware of the early disconnection fee of £138.89 which would be applied to the final bill. The notes show that these figures quoted were accepted and you had proceeded to go ahead with the disconnection. You then contacted our Customer Service Team to query the account balance on the 2 April 2012 along with requesting a letter to be sent showing the full outstanding balance on the account. This shows that you were made aware at the time that there was a £20 balance from March 2012 and that no letter can be sent as requested until the final bill was produced. Further contact was made on the 29 May 2012 due to not receiving the final bill which was promised, this was due to the house move and this bill being sent to the incorrect address. The advisor that took the call agreed to forward the bill to the new address, whilst I confirm that these were sent, I apologise if this did not arrive. We then received a further call on the 30 May 2012 requesting the bills for March, April and May 2012 which were then requested for you. Since this call there has been no further contact made from you regarding the account. Due to the final balance of £157.89 being outstanding in July 2012 the balance was then sent to Direct Legal to recover this debt. After they had made contact with you, we then received a call on the 10 January 2013 at which point you were then made aware of the bills which we had resent to the new address as requested. Unfortunately, we are unable to remove any default or County Court Judgement (CCJ) relating to the account. Whilst I appreciate you state no paper bill was received even after these were sent, you were made aware of the final balance on more than one occasion when calling with the option of paying the balance at that point. I can appreciate how this issue may have caused inconvenience and frustration. We aim to provide the highest degree of customer satisfaction and I am sorry to learn that it has not happened on this occasion. Yours sincerely Richard Green Broadband EE

Had a call on from orange saying we cannot deal with your complaint in this office so we will have to pass it on to another office? Nice to see that orange on still on the ball and I have got two years of this with my new phone contract until I can change...

Hi all, just had an email back from orange acknowledging my email and asking for a few details. Also had a call from DLC saying they are giving me six months to pay the rest of their claim, what happened to one week? Think orange may have called them? Tash