Talk Mobile Contract issue in Telecoms - mobile or fixed Posted April 5, 2014 · Edited April 5, 2014 by citizenB spacing for easier reading On 1st March 2014 I upgraded early with Talk Mobile and paid to come out of my other contract with them, I signed up for Samsung S3 mini and a contract of 100 minutes 5000 texts and 250 megabytes of data a month for £13 a month for 24 months when I logged into my account online on 6th March 2014 I found I'd been put on a contract for £13.00 a month and 5000 texts only no data. Contacted Talk Mobile and the advisor I spoke to was rude and arguing with me over what i had signed I had copy of my contract in front of me she went away and eventually agreed I was correct and I was advised that the matter would be resolved within 5 to 10 working days and in mean time a bolt on would be added to account to cover any costs I incurred. I contacted them again regarding matter a few days later to see what was going on no further progress so on 13th March I made a complaint with there queries department via email and was advised that an investigation was taking place into issue and that I would get a call back from someone called John on or before the 20th March I contacted Talk Mobile requesting full name and contact number for this person no one could give me those. In the end on 19th March I emailed the CEO Mr Taylor and it has been put in the hands of High Level Complaints Team and i have had numorous promises of matter been resolved before my tarriff refresh date on 01/04/2014 and still no luck. I am still awaiting on matter been resolved. Talk Mobile blame Vodaphone who's network they sit on I just want it sorting and someone to take responsibility for there actions. I have been a customer of Carphone Warehouse over ten years for mobile phones and a Talk Mobile Customer nearly two years and have never experienced such appaling service. Can anyone advise me of any way i can resolve this issue.