Can anybody help please!
Last year I went to stay with ,y mom for a few months whilst my house was being renovated.
I informed hmrc of the change of address. When I did my renewal this year for tax credits, they had my original address on file still, but my correspondence went to my moms address.
My mom returned the post to sender without my knowledge, otherwise I wouldve known that there was a mistake.
Anyway last week I noticed my child benefit hadnt gone into my bank (i have it paid weekly)
So I called them and was told that another dept had informed them that they had returned post, I presumed that mustve been tax credits, and my payments had been suspended, I explained the situation. Anyway I called Tax credits straight away and they said yes those payments had too been suspended, but as I had called and given my original addres those paayment would be reinsated. True to their word my Tax credits went in my vbank on the due day. But still no child benefit has been paid in.
Does anybody know how long that takes to be reinstated and why one dept can get it reinstated straight away, but he other cant?
I called today and the woman at the child benefit office was very abrupt and said there is no time scale and it had been sent to head office. My daughter is 12 years old so its not like shes nearly 16 or anything!!