Not a word from Shiply - off to Citizens Advice - am disgusted with their attitude

Thanks for the advice - the person moving me cancelled as his wife apparently died? I did not cancel or break the terms of the contact as far as I am concerned. My only mistake was to book well in advance which led to the 28 day issue! Shiply have not had the courtesy to respond to any of my letters. I will contact the bank and ask if they can withdraw the payment as suggested. It's only £70 but it's the principle of the matter - how many other people are being ripped off by this company in the same way?

I paid a deposit of £70 to Shiply for moving home - the mover defaulted at the last minute. I urgently needed another mover so paid another deposit - the second movers did as they promised. Shiply said they would not return my £70 deposit as it was over 28 days (29 daysvto be exact!). I will not accept the credit they have given me as i will never use it. I have emailed them with no luck. I have sent three letters, via signed delivery to their head office. No response. I am desperate for any advice. This is unacceptable and smacks of fraud in my eyes. Any advice would be gratefully received. I will not give up on this £70 of MY money. Thanks, bev