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About Padz

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  1. Hi, Hope everyone has had a great Christmas! Hoping someone can help me. I bought a fancy dog harness at the end of September from a physical shop (not part of a chain just an independent but established a long time) Fast forward to 3 months later and I find that the nylon attachment point - which holds the metal ring that the lead clips to - has started to fray on both sides. It has only been used by me and has not been mistreated in any way I emailed the retailer and sent them a photograph of the fault. They have replied asking me to return it so that they can send it away for "Inspection and advice". Normally that wouldn't be a problem but I'm assuming that they are going to send it back to the USA where it was manufactured but that will leave me without a harness to use for several weeks. They also did not at any point mention refund/repair or replacement. I always thought that in the case of faulty goods under 6 months old that the contract was with the seller and that it was up to them to rectify the problem. Could someone please tell me if I am right? Also since they want to send it away am I within my rights to ask for a like for like harness to use while mine is away due to the inconvenience it will cause? Many thanks, Padz
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