Misrepresentation of Orange T&Cs in Telecoms - mobile or fixed Posted June 4, 2010 · Edited June 4, 2010 by skbuncks You seem to be completely missing the point. I accept that Orange charge for the service of sending a delivery report. I accept that it is indeed in Orange's T&Cs. That is not the issue and is completely beside the point. The issue is that the T&Cs which bmp present as being the T&Cs of Orange do not contain this tariff. I will repeat that, the T&Cs which bmp present to new customers, who are then requested to read said terms WITH THE IMPLICIT EXPECTATION THAT THESE TERMS ARE CORRECT do not contain this tariff. It is therefore, by definition, a hidden charge and BMP are therefore mis-representing the T&Cs of Orange. I admit that I am struggling to understand why you cannot understand this. skb ETA: I refer you again to ofcoms guidlines on mis-selling the omission of relevant or the provision of false and/or misleading information Clearly, presenting erroneous T&Cs to new customers which fail to detail a charge said customers will be levied is the omission of relevant information. If it is not then why not and how big an omission would it have to be to count?