My son is autistic, and when he moved from secondary school to college, we became aware that his secondary school had either mistakenly or deliberately stated he had maths and English at grade C; his college had him resit the courses and found his grade to be an F at both levels. They said they would sort it out with the school, and all would be well. We then kept him in education until he aged out, which helped him socialise, but now he has aged out. We applied for further support only to be told he is not entitled to it because of his Maths and English grades. We sent a copy of the exam board's letter stating that this is not the case, but because it is on their system, they will not do anything. How can we get this changed? I have written to everyone I can think of, and all they do is give us the runaround. Any suggestions would be greatly appreciated.

Hi, my neighbour has hit my van and damaged my bodywork, and I had to buy a new light. My local garage can do the work Wednesday (650.00 costs), but the neighbour's insurance can not approve the quote for weeks. Offered a hire van, but this would mean two vans parked outside the home until the repair was authorised, which would be inconvenient, to say the least, and annoy my neighbours as parking is difficult. I just want to repair the light and get my van on the road, as bodywork can wait, but not sure if this will upset the insurance claim. It is ridiculous to hire a van for the sake of light I can easily replace myself. Any thoughts !

Thank you for the advice have sent the Sars will issue complaint also. See how I go

Hi, I am a courier and my van insurance was due for renewal on the 08.01.23 so have been shopping around to look for new insurance, and was made up that I got a quote this morning for 1733.00 GBP. I then chased up my existing brokers today to see if they could compete with the price only to be told they had just spoken to my insurers to confirm the renewal price and did I know that my policy had been cancelled as the insurers they had sent me a letter on the 05.12.22 asking me for the V5 and confirmation that telematics had been fitted to which I had not replied. Why? Because I never received it, presumably due to the strike's. they did however have my email and had not told my broker or called me my first question is does anyone think it is unreasonable of me to have expected my insurers to make a bit more effort especially when their actions mean I have been driving and working in my van blissfully unaware I was no longer insured, which if I had been pulled would have been six points a fine and possible suspension. They had a copy of my V5 back in January this year and I spoke to my broker on the 24.01.22 to confirm this, having received a seven day notice letter then, they also never asked me to fit a telematics either when I took out the policy or in the seven day letter & if they did I would have said no, I am fifty three years old and do not like the idea of being tracked by anyone let alone my insurance who were already being paid over two thousand pounds by me for the privilege of them insuring my vehicle. No one has contacted me about any of this until today, so for eleven months I have been driving around delivering goods with no issues with my insures even made a claim for storm damage in March and not a word. Now thanks to the insurers, I was left in limbo forty miles from home driving illegally so was desperate for insurance as I was working and had my customers goods on. Having had the insurance cancelled the new brokers could no longer honour the cheap quote or even insurer me but my existing broker could but at an extra 665.00 GBP. I feel that given the circumstances my old insurers should at least pay this extra cost plus the months cover I paid for but have not received. Has anyone encountered a similar problem either on this forum or in their other lives and how did you go about resolving it.

Just a quick thank you to all those people who helped me with this on here, was resolved with Eon refunding the majority of the charges to me minus the standing charge, never admitted an error but still backed down, probably cheaper to settle with me as an individual than the whole block of flats,

dx - the reading on the meter did move with all the appliances switched off as I did not switch off the fuse box as we were trying to sell the property so wanted lights and sockets so we could clean it. I thought the initial bills from the provider was due to this activity plus letting a family member stay for a month while mum was in hospital and then until her funeral. I only took a few readings initially in response to receiving an astronomical estimated bill. It was only when these showed a monthly bill of seventy pounds roughly when the flat was empty that I began to query what was going on. I only realised the charge was ridiculous after a few months had passed, as I was working six days a week, dealing with probate, insurances and all that a death entails. When I raised my initial query in March 2022 the provider wrote to me and said they could not deal with me until letter of administration was sent in. This despite them having moved account into my name as executor. Getting the admin letter took nearly seven months from mums death as there had to be an inquest into why mum died, From March until June the bill was being eaten away and I could not provide meter readings as provider closed my online access and refused to speak to me. Once the register had approved probate I sent letter in with a complaint, with the loa, but was fobbed off again, sent another letter in threatening public humiliation to them. got a reply saying will credit account down to zero but nothing about the credit amount and could I please send readings per month which I have just done. What annoys me is the twists and turns the provider has made to prevent me from dealing with this and the fact that now following my last complaint the meter seems to be magically working as it is not recording any electricity consumption which would be right given the fact I ended up switching not only the electric off via sockets etc but also the main fuse box. I do not have a problem paying standing charge as we all have to. My problem is where has all the other charges come from, which the provider seems unwilling to explain or confirm. I would like the credit back but not sure what to do next other than follow up on the complaint and say breakers off - no movement on meter, breakers on - electric consumed despite flat being empty and no one in it.

yes as they were always estimated

Its an electronic meter which is one of the reasons why I don't trust it not sure how they work but I am pretty sure easily hacked or manipulated

thanks for the reply

Hi, My mother died in November 2021 when I contacted her supplier she was in credit to the tune of three hundred pounds, following her death, I switched off all her appliances and the fuse box but somehow her bill was around seventy pounds per month. I queried this and was fobbed off, then raised a complaint in July stating that I wanted an explanation as to why the electric was being charged when it should not be even being used. She was in an over sixties flat with separate meters in a cupboard some two stories from her property her fellow residents have advised me that my mum is not the first to have had bills for empty flats and others have complained. So far the provider has written off the debt and the standing charge but I have just confirmed that following my complaint the meter reading has now magically not changed. Any ideas as to what I can do next as I do not think bar the standing charge that I should have been deducted the credit let alone end up owing money.

thanks for your help FTM, like many others on this site I have struggled in the past and sought compassion from others so do feel awful having to go so far down this path ut as you say have given them lots of chances.

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As far as I can tell yes , they appear to own their own house and have a car, just feel awful if they have kids sending in bailiffs but can not figure out why they paid half and then stopped unless they think by doing so they can apply to have the judgement set aside.

happy to if it is allowed to name them under the terms of this site

By bacs but money came from my account

Hi my wife purchased a chocolate fountain service for her birthday cost 160.00 pounds individual never turned up nor sent refund. Court cost would be 35.00 is it worth doing has any one sued some one from Facebook before is there any issues in proving the claim etc. Have copies of all messages and proof payment sent.

HI, We successfully sued via Money Claim online an individual who did not supply us with our product or a refund for some garden gates despite having been paid a deposit via bac's. The total claim with cost's etc was nine hundred and fifty pounds. Defendant made no payment despite having CCJ in name until threatened enforcement action then contacted us to see if they could pay it in monthly instalments, which we allowed as not inhuman and realised it may have been covid issues affecting them. Paid no problem for four months totalling half of the outstanding debt then heard nothing more, have asked what is going on as do not really want to send bailiffs to some ones door if they are struggling but still nothing is it time for enforcement or do we think unlikely to see any more funds.

FKofilee - thank you we got a fair deal if I am honest due to my daughters mental health issues it was better than I thought I would get because as was correctly pointed out to me as long as she is out of the toxic environment with a reference that is better than trying to prove bullying etc. At least now we can move on. To everyone, thank you for the comments about the reference think it was just the over protective Dad in me, I do not want any one to think ill of my daughter as her issues were caused by abusers who told her if she told me I would end up in prison not them which is something I will always feel guilty about as she suffered in silence. She knew I would have taught them that some people are capable of hitting back and may well not have stopped at simply giving them a taste of their own medicine. Unfortunately as a father of three girls I have found out the hard way I can not protect them from everything but we try to turn the page and move on.

Thanks Emmzzi, edited as suggested.

Firstly, thank you to all who took the time to reply, we have followed your advice and come to a settlement with my daughter's employers, however, there is one issue which I would like your thoughts on. To follow is the proposed reference. as a Booking Coordinator from 1 October 2018 until 27 September 2021. It is the Company’s policy to provide references which only set out an individual’s dates of employment. This information should not be taken to imply any comment (either positive or negative) about an individual or their suitability for future employment with a new employer. This reference is intended solely for the use of the addressee and should only be used for the purpose for which it was requested and generally treated in accordance with data protection principles. This reference is given in good faith and to the best of my knowledge is true and accurate. However, neither I, nor the Company, accept any responsibility for any loss or damage caused to the addressee or any third party as a consequence of any reliance upon the matters set out in this letter. To me the line above is a polite character assassination by implying my daughter's future employer may suffer losses or damages. Your thoughts please.

thank you

thank you

Hi, my daughter is of work after many months of bullying leading to a breakdown, the raising of a grievance and investigation in which we refused to accept the minutes in the meeting my employer offered due to their misrepresentation of what was said. Her employer has now offered one months pay in lieu of notice, plus accrued holiday pay, plus ex gratia payment of one thousand pounds, and finally a 'formal' reference letter. I feel this is not enough but unsure as to what a reasonable counter offer should be. She has been there over three years, always got 100% on audits but suffered a lot of bullying due to her mental health issues (diagnosed), single motherhood (apparently making her a thief) and her age. I believe a tribunal may well reward me more but worry if we go down this path her mental health would be affected. Also she receives Universal Credit so should we if this matter is settled request the company calls it redundant due to illness as we do not want her to lose any benefits as she rents her home etc.

Hi, firstly, thank you for replying, Unit is a Mira Electrical Shower First time company came out was in 2014, again in 2015, 2016, 17 with their final visit out of the warranty which ran out in 2019. Each time their engineers came out they told us they had replaced a valve in the unit or the whole unit with the last engineer who did the out of warranty repair replacing the whole unit. Their stance in 2019 was they did not warranty replacement parts which is why they would not come out under their warranty but then said would do it as a goodwill gesture, a replacement unit would be six hundred pounds plus fitting with a five year warranty but given the shenanigans of the last few years do not really want to shell out to replace a unit that had failed me on so many occasions.

Hi, I have an electric shower that has broken down on six separate occasions the manufacturer has repaired i,t sometimes replacing the unit, some times with parts, the warranty expired in 2019 but the manufacturer repaired unit as a good will gesture as I pointed out the numerous issues. It has now broken down again and I would like to get the manufacturer out to repair it but do not see why I should pay given the history, any thoughts?