Hi Guys, I am new to the forum but I have read a huge amount of information of which I am very grateful for. I used to work offshore in the Isle of Man and initially when I moved over with work, I used my UK number. After see my direct debit sky rocket, I changed to a local provider. The bill is around the £1000 mark, of which I wasn't able to pay. Majority of the bill was data roaming charges and after investigating on their (Orange) website, I found out that there are data bundles which can be applied to your account prior to leaving. However, I wasn't aware of this and asked Orange if they could retrospectively apply the necessary bundle to my account. So far, I have not received a single response as to why they are not willing to apply the travel bundle to my bill. I have been emailing the executive office and they just reply back as if i didn't ask the question. Anyway, my bill is with Moorncroft now and I understand that they have no authority and Orange have confirmed that the debt is still with them. So I am going to send £40 p/m into Orange's bank account with my account number as a reference. In the meantime, I am going to send a SAR to Orange and request everything, including a transcript of my calls to Orange. I do remember one agent stating that the Isle of Man was in the UK so I wouldn't be charged. Can anyone who has successfully had data bundles applied to their Orange account retrospectively please post below and say how much the bill was reduced by, please?? I understand that some people on this forum have had their bills reduced because a travel bundle has been applied retrospective. I don't know why they are treating me differently and once I receive everything back from the SAR, I am going to send everything to Watchdog! Thanks Vincent