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About stihlsaw33

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  1. result. d&g phoned today to say they can't repair my fridge freezer but they are going to refund what I paid them since 2007. £200+ that I can put towards repair or new. pretty pleased with that. some good lessons learned tho. check your paperwork properly. keep records in order. be nice and polite to customer service thanks for the help
  2. just had a chat with vicky at d&g. very helpful lady. she is filing a complaint for me which should result in either some sort of refund or repair. will keep forum informed as this could be useful to someone else
  3. thanks for reply. going through bank records now to see whats going on
  4. hi, called d&g today to book an engineer to look at my servis fridge freezer. i thought it was covered but it appears the plan details are for a zanussi fridge that i have never owned The chap at d&g was very helpful and sorry but alas i am not covered i bought the fridge freezer from my sister approx 10 years ago who had taken out extended warranty on it so contacted the policy holders and transfered the details to me and have continued to pay these up to date. the chap at d&g said the policy was taken out with them in 2007 through comet. but as a say i never bought a fridge
  5. hi, new to forum so thought it best to introduce myself before asking for help hello everyone
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