yes, the sales rep was asked to do this, & the original old phone is broken beyond repair as this was the reason for buying the new mobile to begin with. How do you mean about the none working sim & PC, as far as transfering contacts and photo's ??.
My husband bought a new phone(with sim - pay as you go) through Orange, albiet he stated he wanted to keep his original number, no problem, the salesperson told him all had been transfered over, but once he got home, only a few of his contact numbers and none of our photo's were on the phone. We also found his originall sim would no longer work. We have alot of family photo's apparently lost now, this has made me rearly angry as we have no idea how to correct this.