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About maitresse

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  1. Mum is type two diabetic, and is not insulin dependent. I will definitely be getting her a medi alert bracelet though after this.
  2. I think so too. This was the first time she has had a hypo, and it has terrified her. I'm off to buy her one!
  3. Thanks. It might be worth a try. Unfortunately it was just as the store was closing so there may not have been many people about, but I will give it a go. We have slightly more information. She remembers taking her purse out for them. She also remembers that they asked her to sign something. I am not even sure that that was, and she has no idea. They gave her a bit of paper, but she doesn't know where it is. What could it be that she signed? I have received an email from head office saying that they still won't discuss the matter with me without written permission from my mother, which I am hoping to get from her today. I asked them to send me a copy of their stores protocol for dealing with shoplifters, especially those who are obviously mentally impaired, they just sent me back the same saying they could not discuss it with me. Mum said it was a new security guard, because it wasn't the girl she normally chats to when she is shopping in there. Its all a bit confusing. Can someone give me something to help me out! please!!
  4. She is getting flashes of memory coming back, and thinks she remembers them taking her waitrose card and driving license from her purse. She doesn't carry a diabetic card I'm afraid. I have asked waitrose for their company protocol for dealing with shoplifters, especially ones who are obviously not mentally aware enough to know what is happening. To be honest, I am more disgusted that they threw her out of the store in a very bad state when they should have been calling an ambulance. :/ Ill inform them about the relevent documentation. Thanks
  5. My mum was in Waitrose on Sunday afternoon, and was suffering from a severe confusion and memory loss because she was entering a hypo from diabetes. My mum couldnt remember what had happened, but told her husband that she had been banned from waitrose. An ambulance was called as she was very ill. She was rushed into hospital with hypoglaecemia and a suspected heart attack. While she was in Waitrose, from what we can piece together from what she can remember, she was thrown out for shoplifting a packet of lozenges. I phoned the store this morning to ask them if it had really happened, because my mum was incredibly confused, and asked them to shed some light on the events. The woman on the phone was incredibly rude and just kept telling me that my mother was in perfect health when she left the store. She told me they had my mothers details and that she was banned from the store. I asked my mother how they got her details, and she said she thinks she can remember them taking her driving license from her purse, along with her Waitrose loyalty card. The police were never called, and she was removed from the building and sent on her way. She was rushed into hospital by ambulance a short while later. I have contacted their head office as the branch was no help. They were very apologetic, but told me they could not discuss it without written consent from my mum. I explained that she was unable to do that at present as she is not a well woman and that I was concerned with how they handled an obviously incoherent and ill oap. They replied several hours later that they had spoken to their legal department and were told not to discuss the matter with me without written permission from my mum, despite me telling them that she was unable to do so. So, does anyone know if they had the right to go into her purse? What is the protocol for this kind of thing?
  6. Well, I have received my letter telling me what course of action they are taking. How lovely of them. It seems the overpayment was around £900, but I am to pay back an extra 50% on top of that in administrative charges! How is this even legal?? I am more than willing to pay back the overpayment, but that extra charge of £450 is extortion! Any advice on this would be very gratefully received.
  7. Surely they should have had to prove that he was living with me, which he wasn't! They shouldn't be able to make an decision based on such silly things as their idea that my two year old daughter had a turkish accent?
  8. It just seems so wrong that the fact that they wrongly accused me before has gone against me this time. wrong wrong wrong!
  9. That is exactly how I feel about it. It is a terrible website! And a very underhanded way of throwing people from benefits they so desperately need.
  10. Oh, one other quick thing. When the gentleman interviewing me this week showed me the evidence, he showed me the housing benefit form I had filled in in 2007, with the declaration at the bottom saying that I would inform them of any change in my circumstances. The form was filled in in my handwriting, but there was NO signature on the declaration. I wonder how this stands legally against their arguement?
  11. This is long winded, but I will try to keep it short. This has been a nightmare! I married in 2001, and had my first child in 2002. Sadly, my turkish husband was not the man I thought he was(even longer story), and we seperated before my daughter had her first christmas. We briefly tried dating in 2004, then I found out he was living with a woman he was seeing. I then found out I was pregnant again (stupid). I barely saw my husband while pregnant, but he was there for the birth. While in hospital my car was torched outside my house. The newspaper came round to take a picture of myself with my two small children and put an article to try to help me find out who had done this. This terrified me, and because of this my husband decided to stay for a few days after the birth. Two days after, there was an early morning knock at the door. It was the benefits agency. I was questioned about my living arrangements with my husband. I was told that I was lying, that we had never seperated. I couldnt' answer their questions. My husband refused to give me his address. I was told that I must be lying because I had a child with him, and that it takes months to make a baby. I replied that it can take seconds, but they refused to listen. I had an appointment at the jobcentre a few days later for an appointment with a lone parent advisor. When I turned up the receptionist went to inform the woman that I was there for my appointment, and heard the woman exclaim loudly "you are joking! I am surprised she had the nerve to turn up!" It turned out that this woman was the one who had contacted the benefit fraud investigation team. A few weeks later I received the report for me to read. I read it through carefully, and typed my response. The point that I could barely believe was one that said "Her two year old daughter has a strong pronouced turkish accent". This was laughable. I have never heard a strong accent on a two year old, and why would she have that accent anyway, when she lived in bristol? I was asked to attend court, but this was a long distance from me, which I could not afford to get to, and I had two small children for who I could find no babysitter. As their accusations were so unfounded I was able to work my way through the document, and put my point across for each and every point. I though no more of it and posted it, fully expecting this to be sorted out. I was then found guilty at my appeal. Apparently my document that I had sent to the court didnt arrive until two days after the trial. Amazing, considering I posted it several weeks before. I wanted to appeal against their appeal decision, but was told that if I did this, they would have to stop my benefits for the duration of the appeal. What could I do? I had two babies to support. I had to give in . They decided to take £10 per week from my benefits, and have done since 2005. I will be paying them until 2016. The amount they wanted to recover WRONGLY is around £7000. Now, a few weeks ago I received a letter from my local council asking me to come in for an interview under caution about housing benefit. I went along, taking a legal representative with me. Apparently the was an overpayment of £1000 of my housing benefit when I moved. I was totally unaware of this. I went through the interview, recorded on CD. After the interview was over the interviewer told me that because I have previous problems with benefit fraud, that this could mean a criminal conviction for me! I was also told that if I accept responsibility, I only have to pay back the overpayment, but I would have a criminal caution on file. If I refuse to accept responsibility, then I have to pay it back but with an admin charge of 50% added on top. Fair? I really dont think so. I really don't know what to do. I really feel this is all so unfair. My children have gone without for so many years because of their mistake the first time. £4000 that I should have been able to spend on them has never been received. This "black mark" has gone against me when I did nothing wrong. I spoke to my legal representative after the interview, and he was disgusted by my story, and advised me to speak to a solicitor. I also plan to contact my local MP to see what he can do. Can anyone give me any advice. I have done nothing wrong!
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