Thank you both for you're swift reply. Usually my mother has any driver over 25 on her insurance, but for some reason when renewing her policy earlier this year she forgot to have it added. Have learned a massive lesson from this and thankyou once again for the swift replies Nikki

Could someone please try and help me understand claims procedure as I am getting pushed from pillar to post by both insurance companies. OK here is my problem. My partner is covered by her fully comp insurance to drive any car with the owners permission. While our car was in the garage for it's mot renewal we borrowed my mothers car for a couple of days, thinking, as my partner is covered by our insurance to drive any car this would not be a problem. Whilst out in the car we hit ice and ended up rolling the car onto it's roof, luckily we both received minor injuries. The police and ambulance were called and we were taken to hospital for treatment. My mother called her insurance to report the accident and to get the car recovered within 4hrs of the accident happening, but due to shock and waiting for a ref number from the police it was 6 days later before my partner got round to contacting her insurance company. Now while trying to make a claim we get told by our insurance company that it is my mother who should submit the claim from her insurers and my mothers insurers are saying it is down to our insures to make the claim. We have contacted both insurance companies 3 or 4 times and neither will help us sort this out. Please anyone out there can someone shed some light on what we should do as this is really getting me down and my mother who is disabled is left without a car Thank you in advance for any help offered Nikki