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danielvmn

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  1. No worries BSC, thanks for the info, it's just that I don't have a car or bycicle, I would only have the option to walk. And Bazooka, I also thought about this, but it's just the change of circumstance that will impact my daily routine as the only reason I joined was because it was 5 minutes from my doorstep. Thanks
  2. Thanks slick for an informative and non condescending reply! Also thanks for the tip regarding my name. I can see I maybe was misinformed and 2 miles seems like an acceptable distance, but I'm really frustrated that what used to be a 5 minutes walk, became a 35+ minutes walk, as there was no specifics about distance in the contract, it's frustrating to rely on their judgement. I will follow your advice and will analyse my options for the further actions. Thanks
  3. Hello All, I'm having trouble with Virgin Active in Friern Barnet, London. I signed with my wife in April/2012, she on a 12 month contract and me on the monthly membership. We were told we could cancel the 12 month contract if we moved somewhere that would not be feasible to frequent the gym, so we were happy to sign for it. Ended up we had to move in September, our new home is 2 miles from the gym and it takes more than 30 minutes for a bus to get there, so it's not feasible for us to continue, but they denied the contract cancellation and the manager was quite rude, I don't know what else to do, it's completely unfair for them to keep charging us, they claim we don't live far enough to guarantee a contract cancellation, he expects us to walk 2 miles to the gym!! I sent an email to [email protected] e.co.uk and if it's still unsuccessful, I'm ready to go apply for a small claims court action to solve this. Any advice would be greatly appreciated. Thanks
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