Single Status Update
Thank you so much for being persistent and pushing me to explain my case fully (received PCN while in surgery). It’s so funny because to me I was explaining myself well but when I re-read my wording I realised that you were right and I had not explained my case well at all.
Anyway they reviewed my case and refunded my payment and were actually very professional about the whole thing. The review was on the fact that I wasn’t aware that I could have paid for the restricted hours way in advance of the time.
So thank you for the advice and help.