The hinge on my laptop broke . It was under manufacturers guarantee. So I returned it to PCWorld on the 13th October. They said it would take a couple of weeks. It didn’t .
I was called on the 13th of November by KnowHow. I was advised by the member of staff there that as my laptop had still not been repaired for over 28 days, I would be entitled to a replacement. She said I should take ID into the shop and if they weren’t able to replace the exact model, they would upgrade. She said they may be able to give vouchers instead.
When I got to the PC World store, on the 15th- with all my ID