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  1. hi Angelface, sorry to learn about your recent health problems, I hope that all will be ok with you! It is a good thing that you have already wrote them a letter saying that they should not visit your home. If she, or they call again, my advice would be either to ignore them and do not answer the door, or, if you want, answer the door (making sure your chain is on so they can't force themselves in) and telling them that you have already contacted their office previously stating you do not want them to visit your home and that you will now be contacting the police because you are both alarmed and distressed as a result of their actions. My only other advice is to reclaim any of the insurances you have paid, - OSC and DLC. Also, I see you purchased a TV from them, if it is a Baird TV (which they sell at around 3 times the price of an equivalent spec product) - take a look at the thread I started re Brighthouse Price Promise. It could be possible for you to reclaim a lot of money from this awful company, - the insurances you paid, plus around £500 or £600 for the price promise. Hope all goes well for you!
  2. i never eat anything that has had a face... free is better than cheap! you can grow your own cucumbers, tomatoes, potatoes etc very easily. for some reason, my sprouts have come up with their 5th crop from the same plants. as well as growing your own free food, you may actually find it enjoyable as well.
  3. hi, do not answer your door to them. or if you do, make sure you have the security chain in place! do not give them the goods. say you will only give them the goods if they have a court order for this. if you are paying for their damage liability cover and optional service cover, then you could think about cancelling both payments and also claim a refund of the payments you have already made in respect of their insurances. they can only collect your goods if you give them permission to do so, ie - if you give them permission to enter your home! do not give them permission, do not let them in your home. the only other way they can collect the goods is if you were to leave them in a public area... if you do not give them permission, then they would need a court order to collect your goods. if you are paying for their insurances (service cover and damage liability) you could think about stopping these and claiming back the entire money you have already paid for these insurances.
  4. Hi, I hope all will be well with yourself and your family soon. Regarding the phone calls and home visits, simply tell them in a letter / email that you do not wish to receive phone calls from them and you do not wish to receive any home visits from them. As far as I know, they are under a legal obligation to comply with your wishes! Inform them that you will only deal with them by way of letter. They must write to you via letter should they wish to contact you! If they then turn up at your door, you should then call the police via 999 and state that you have already informed them that they should not call upon you and that in your opinion they are breaking the protection from harassment act (this law says nobody should cause you alarm or distress)
  5. hi, You say that you were harassed by them. You could send them a letter stating that you felt alarmed and distressed when they called to your home and state that you do not require any further visits from them. Should they make a visit after your request, you would then deem them to be breaking the Protection From Harassment Act, 1997. As for compensation, - what are your losses? I know that you are annoyed because you did not want your mother and ex-partner to know you have financial difficulties, but in the Court I am sure the Judge would only award compensation for your losses attributed to their breach of confidentiality. If their breach of confidentiality made them a profit, the Judge could award you all, or some of the profit they made as damages. (account of profits) But I doubt if they made any profit from this breach. One legal case - campbell VS Mirror Newspaper saw campbell use the ECHR article 8 to sue Mirror Newspaper. I am not sure of the exact amount awarded to Campbell but I remember it being around £2,000 and certainly no more than £3,000... You can google it and find out the right amount. The Court would award a celebrity more compensation that it would award us ordinary joe bloggs type people. This is because the celebrity has a wider audience and a reputation to protect. So, to claim compensation for this breach, I think you would need to show what financial losses you have suffered as a result of the breach. The above is just my opinion which could be wrong! Here is a PDF you can view, it explains how you can take this case to court. http://www.ico.org.uk/upload/documents/library/data_protection/practical_application/taking_a_case_to_court.pdf If I were you, I would forget about taking this to Court because basically it is your word against theirs - you have no proof. Even if you did win at Court I am afraid the compensation awarded to you (if any) would be very very small. You say that they are harassing you, if you do as I suggested earlier and inform them that you do not want them to call at your home again and if they do you would regard it as a breach of the Protection From Harassment Act. Send them a letter or email (or both) about this, make sure you have proof of sending (email would be proof?). If they then call at your home again after they have received this letter, you should then call the police. As well as this you would have a more stronger court case if you can prove that they broke the protection from harassment act. Maybe someone else can offer you different advice, but my advice would be just to forget about this, even though the breach is annoying.
  6. To Brighthouse CEO, I am writing in compliance with the Practice Direction on Pre-Action Conduct. Please regard this letter as a letter before action. My opinion is that the payments I have made in respect of the Damage Liability Cover and Optional Service Cover should be refunded to myself. This is because I have my own home insurance that covers damage / theft (in the case of Damage Liability Cover). Now, turning to the Optional Service Cover, it is my opinion that the law states a retailer can not sell something to a consumer that the consumer already has in law. I see nothing in your Optional Service Cover (apart from the ability for me to return goods to yourself) that is not already covered within law. I request that you refund me the total amount of money I have paid for both of these insurances. I am giving yourselves upto 28 days inline with the Civil Procedure Rules to either refund the money in respect of the insurance payments in full, or provide your reason/s why you will not refund. Now, turning to the late payment fees, I also request that you refund all late payment fees. I believe that these fees are unlawful and should this matter proceed to a Court of Law, I would request yourselves to justify your financial losses concerning my late payments. Regards, Disgruntled customer! ====================== The above is a quick letter for you, I hope that other people can add, change or make suggestions to it. I am no legal expert and I have probably made mistakes, left out some info etc... Personally, I would only send them a letter before action if you have a 100% intention to follow it through and go to court... I dont wish to sound impertinent or cheeky or anything, but if you cant use CAG search or google search to research, learn and write your own letter before action, then you are unlikely to have any luck in court.
  7. hi supacat, no, not as yet, they have not refunded the money for both of their "insurances". I had sent the company 6 letters and approximately 30 or so emails (all the same email) Everything was ignored until I sent them a letter before action. Once they received the letter before action, they replied on the final day. I am helping a friend who purchased from one of their stores. I have started a thread called 'Brighthouse Price Promise' and am updating that. It seems that court action is necessary in order to claim back the money paid for the both insurances and also to make an adjustment on the HP agreement to reflect their price promise. I think there are templates somewhere on this site re letter before action. If you need any more help, please reply here and I can try and help you, or more likely someone else with more knowledge will help. I hope you will follow this through to the end and claim back all the money you have paid for the insurances!
  8. Condolences to Martins family and friends. Martin spoke with me in site email, actually we tried to speak with each other in Russian language (long story!). I do not know him personally other than speaking through this site, but what I do know is that he was fun and friendly and also had a desire to help other people. RIP.
  9. hi, i am pleased to know that Brighthouse have at least one satisfied customer. However, I would question your post here and the motives behind your post. For example, this website deals with people who have various problems with retailers etc. You join this website this month and so far you have made only one post. Your one and only post on this website says you are pleased with Brighthouse and that they have been great to you. If your post here is not some public relations for Brighthouse, then, what is it exactly for? It is clear that you signed up to this website (as so far you have only one post) with the intentions of making out Brighthouse are great! I am unsure as to why your one and only post here contains no problems and contains only praise for Brighthouse. Also, I am unsure as to why you decide to join a consumer advice site without posting any problems and just posting what is in my opinion just a public relations post in favour of Brighthouse. Had your post count contained other posts, eg, you posted problems elsewhere and just happened to comment on Brighthouse, then your post would be more believable. As it is, IMHO, your post is just a PR exercise for Brighthouse! You say respect is a two way street, yes, it is. But, I do have experience concerning Brighthouse staff who have shown absolutely no respect for their customers. I must say that the staff at Wallasey Brighthouse are professional and polite. I have spoken with the manager of that store several times on behalf of my friend and various problems. However, I have seen for myself that staff at other Brighthouse stores within the area show nothing other than contempt for their customers. You say that people on low incomes dont have much choice except Brighthouse. Again, I would question if this is a PR exercise since there are many other Brighthouse type stores... Maybe you can confirm if you started this thread as a joke? Or a PR exercise (in which case its obviously failed due to the imbalance of other threads here). If it is a genuine post, then can I ask why you have taken this stand to defend Brighthouse? It just seems strange why you have joined this site and your first (and so far one and only post) shows Brighthouse in complete opposite from that of the many many threads by other people concerning this retailer? I suspect your post is either a joke, or a PR exercise! If however it is genuine, then I am pleased that you have had a good experience from this retailer.
  10. hi bigdaddy! your posts are confusing, you say you were paying a higher amount and then this was reduced to a lower amount. you also say that you dont have their insurances as you have house insurance. are you sure you dont have any other type of 'insurance' such as coverplus? because if you have been paying that you should do as DX has advised and reclaim all the money you have paid for the insurance.
  11. hello jasonolga, i believe that perfect homes would simply ignore your complaint since it is your word against theirs. if you have proof / evidence of this then you should proceed in making a claim against them. but i suspect you have no proof and it is a case of your word against theirs. the retailer is probably aware that nothing would come out of this as there is no evidence to present to a Court. the only thing I can suggest to you is to reclaim all of your coverplus payments. Send the company a subject access request, this will show you all the information they have about you. From that, you are able to work out how much you have paid for their coverplus. Reclaim all the money you paid to them for your coverplus, hopefully this will be more money than the £320 unexpected balance you have.
  12. hi Supacat, I would advise you not to accept the rewritten agreement as you would lose the amount of time you have had in your current agreement and the new rewritten agreement would not take into account your previous time in paying. imo, after writing several letters and emails to this company, all of which were ignored, they only responded when I sent them email stating court action would commence. (some terms to search for this: letter before action, CPR)
  13. just a quick update to this. my friend who purchased from Brighthouse has now agreed to start legal action concerning their price promise. i have to prepare court paperwork and start the court process. Brighthouse have already been sent a letter before action. one thing that is interesting, since I sent them previous correspondence, I see that in two of their stores they have changed their advertising concerning the price promise. they now state that the promise does not cover 'Baird' TVs. I will update this thread with the outcome of the court case. Meanwhile, if anyone can help me with this, provide ideas, legal arguments etc, please do so!!! Hopefully soon I will be able to post info so other people can claim using their price promise. IMO, a Baird TV sold for a cash price of around £900 is extortionate since the equivalent specification product from other retailers are around £329.00 (Baird TVs although newly sold are outdated technology) If anyone can help with ideas etc, please post! Thanks
  14. hi, i think all you can expect is for any of your financial losses caused by the second payment leaving your account. i dont think it would be realistic for you to cancel the agreement under this circumstance.
  15. hi arianna, DX has given you good advice, but dont forget to claim the late payment charges also.
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