Thanks for your help with ths, I may look in to it further with Barclays. I appreciate that we did make a substantial claim under the policy but I would have been able to make the same claim if I had been sold the correct policy, for which I would have only paid around £1000. Thanks again for your help.

We had a number of loans going back over 10 years. We did not have much paperwork and couldnt recall all the details of what policies we had been advised to buy. Because of the amounts involved, and all the publicity surrounding the mis-selling of PPI, I asked the bank if they would look in to any PPI we had purchased and whether it had been sold correctly. The lender was Barclays.

Can anyone help me with this scenario? I made a claim about mis-sold PPI and the bank agreed that I was mis-sold a single premium policy when I should have been sold a regular premium policy. The single premium policy cost me around £10,000 where as the regular premium policy would of cost only £1000. I made a claim on the policy due to ill-health amounting to £9000. The bank,whilst agreeing I was sold the wrong policy are not offering any refund. They state that if I had not made a claim I would of been entitled to a refund of £9000 but this is deducted from the claims I made and therefore no refund is due. I am confused as had I been sold the correct policy it would have only cost me £1000 and I would still have been able to make the same claim. Can anyone offer any advice on this? Many thanks