The word Corgi in their business name misled me into believing that it was Corgi's successor. I therefore took in March 2012 HomePlan cover which includes Annual Service. We had problem with the water pressure. We had to refill it after every 10 days. An engineer called and changed a radiator valve in the kitchen. After checking other radiators in the house, he told us that this should resolve the problem. If it does not, it will mean that there is some leakage in the boiler. The problem persisted. He told us to switch off the water supply and mark the needle point. He promised to come back to check its reading. When he came back to check, he said that we had not turned off the water supply. He therefore did it himself and promised to come back the following day. He never did. We left a message on his mobile; but no response. We then contacted Corgi helpline, who said that they would pass our message to the engineer and that he should contact us soon. He did not phone. We waited till 8 or 8.30 in the evening and then restored the water supply. I wanted to lodge a complaint; but I found no their email id to cater for my need. I now wish to terminate the contract. I do not wish them to undertake the annual service either. Could you please help me to be aware of any pitfalls and how to go about carrying out this task and also to recover the amount I have already paid towards Annual Service. Many thanks