Kwik Fit Damaged My Vehicle and are now charging me for the repairs!!! in Kwik Fit Posted November 16, 2012 Andrew, We received your letter today but rather than send a email or letter which will never be seen again I'm writing the reply on here so I know you see it. First of all your excuse of sending the letter to a Mr Johnson instead of myself as he was on the receipt for work was awful, Mr Johnson is my partner and lives at the same address so I fail to see how that would stop the letter getting to us? Second of all my name plus address was on all correspondence so not overly sure why you got his name off the receipt?! Right to the letter, so I wanted to check first of all you had the right couple. In the letter you say you did the work 'according to the MOT failure sheet' we presented. OK will this is news to us we have all our MOT sheets ever and we have never had any failure on the roll bar, CV boot etc plus the fact the car was MOT about a week ago since Nov 2011 so how you got that info I have no idea. Also Simon was the guy who Mr Johnson spoke to who told us quite a different story to your letter. The one who advised small claims so no we won't be phoning him for more lies thanks. We took the car in with the noise and drove out with the noise. The car was driven out at around 5 and my partner had to collect me from work, we we're going to take it back the next morning because by that point we were advised you we're shutting but I thought to myself...you know what it's my car, I've heard bad things since I mention KwikFt had our car....I'll get a second opinion. SO less than 12 hours later at 8:30am Pro Tyre were checking the car and told me you had completed the work wrong and also missed the broken roll bar which you could NEVER have missed as its right next to what you 'fixed'. Never mind the fact you gave our car back broken without test driving it first which is awful. Which by the way loved Simons statement of 'trusting his boys and they would never give it back untested'. Well they did it made a bad nosie going in, was still doing when it came out. It's not rocket science- they lied. Pro-tyre did fit different parts to what you did as you didn't fix the problem!! You carried out unneeded work! You also ignored a broken roll-bar which is pretty dangerous but yes of course you told us to come back then you could fix that and bag more money! Excellent for you guys! Now, I've had my letter through which informs me you have until the 1st Dec to give us our money back or we go to court. We now have in writting your lie and all our proof so in fact anyone can see more than ever your lying. Do what's right for once, stop lying and return our money. Sorry but we're not going away and taking your lie upon lie. Oh and you can reply on here with some more lies etc if you feel but you won't hear from us again now, your letter only helped us to prove our case. Thanks. Look forward to receiving our money rightfully back. Kim Fairbanks and Mr Johnson P.s You put Twitter on your letter as our point of contact....this isn't Twitter I'm afraid, your as bad with your social websites as you are car parts.