Could someone help me with this, my daughter had an accident in a major department store. Staff where told, and acknowledged by the physical evdience of that happened. I was in shock and had a very very upset child, when i have spoke with various people re the accident i was told due to Health and Safety law this should have been recorded. I contacted the said store, and got a responce that i refused medical care thus this means it would not go in the book. A- I never refused medical care B- I have been told even though we never had medical care their that its their responsibility and they had to record the accident for their own legalalities to cover themselves from being sued. Can someone please confirm what ACT it is in law that they have to follow on recording this