I'm not sure if this is in the correct place?
Anyway I recently sent a SAR on the 27/09/12 via signed recorded, which they apparently didn't receive it till the 01/10/12.
More recently they have sent me one of their standard signature request letters dated the 12/10/12 , which I assume is a stalling technique, as the letter I originally sent was signed, dis-regarding this I decided to go with the flow and send them back the signed request to get things moving ASAP, they have then written back dated the 16/10/12, that they have received the signing mandate and will be processing it within 40 days from the 16/10/12, as they hadn't received all the documentation that they required at the original date.
Could someone please help, I don't think I've ever been so frustrated with a bank, especially one that I've had no prior problems with.
All the best