After some problems with DX secure, I found this website. I am awaiting delivery of 3 passports. Due to unforeseen circumstances I have to be away for 3 weeks. The automated redelivery system just does not cope with this. DX do not allow you to speak to anyone, the whole thing is most unsatisfactory. They allow you to ask for the passports to be delivered to a work address but then they text you to say that it is not allowed! I am left with a very poor impression of DX. Marks out of 10 for customer service - zero.