i haven't been presented with the " T&C leaflet " before i paid for the card and there fore i have been missold the product ! and on that base i am going to complain, also based on the fact they should train their staff better and inform the pottential buyer of off peak times/peak times as i even mentioned to the dear lad i am going to be travelling to THE UNI EVERY EARLY MORNING ... i think we consumers are ignored and talk to as idiots only because we dont read the smallest of the prints and not even have a chance to be aware of such restrictions of usage on the card before we fork out the money ! its misleading and missselling in my view and thats is why i am going to complain... and all will be done through e mail so no danger of me wasting more money ... ) thanks for you help though

hi to all thanks for all your helpfull coments , i already looked at it from all possible angles and even booking a single ticket at 8 am out and saving money with my 15-25 card by using a single ticket back after 16:00 pm is not saving as much money with my now useless card, as booking a monthly ticket . so back to writing a complaint letter to the head office ... thank you all

Hi there, I have had trouble with East Midlands Trains, and given their response i really doubt i am the first. I recently bought a 16-25 railcard so that i could get to Leicester University from Beeston, Nottingham. When i bought it, i explained that i would be using it to get to and from university. I certainly explained that i would be travelling during the morning. The guy at Beeston station, Nottingham, who sold me the card made no mention of restrictions relating to traveling at peak times. It now appears that the 16-25 rail card i have purchased is actually useless for the purpose i bought it for. Maybe i am way off track (no pun intended), but surely i must be entitled to a refund as East Midlands Train's agent misinformed me, and that misinformation lead to me purchasing the railcard? When i contacted the smug losers at EMT's head office, they said i was not entitled to a refund, but if i sent the railcard back to them, they would possibly send me a goodwill gesture. Can anybody point me in the direction of appropriate legislation dealing with this sort of misselling? I haven't used the railcard. Many thanks, Lu.