update & in need of a little more help... My partner phoned me on 31st march to say a guy has turned up to collect the car, i was at work so said just give him the key and dont sign anything and that i thought was the end of it. Today i recieve a letter from shoosmiths saying im over £3k in arrears i phone them they have asked me to email copy of terminatiom notice, copies of emails discussing the termination and also copies of the paperwork left by the guy who collected the vehicle, they have no record of termination or collection of vehicle, i have all this info so thats not a problem when giving her a timeline over the phone she said that the termination notice wouldnt have been valid anyway as i needed to give a months notice not the 14 days i gave, have i messed up?

I have this morning recieved a noticed of assignment "This letter constitutes notice to you that C4C has assigned all of its present and future right, title and interest in and to your agreement to avelo limited. Further, avelo have now appointed shoosmiths LLP to manage your account and have passed your details to them." Does my vt still stand i dont need to restart the process do i, i just inform shoosmiths of the vt?

I dont have anywhere else to put it so will keep it taxed & insured for now thank you

No update as still heard nothing back, where do i stand with cancelling insurance & tax? Its currently taxed & insured as its parked on road but ideally want to cancel these now im just worried as its still registered with dvla under my name i dont want any fines can i just inform dvla the car is no longer mine? I read on a fb page that some people had received letters from credit 4 cars asking them to change their standing orders to a company called avelo limited, but i havent received anything

Thank you guys will keep you updated

I emailed it to them word for word pretty much as dodgeball had written, on 17th in responce to their email

The termination notice says 14 days from date of notice which is dated 16th feb, they recieved & replied by email (below) on 17th feb Its on road outside my house

Nearly 2 weeks has passed & have heard nothing more from them other than the first email, no phonecalls or letters from them at all, should i chase them or leave it a bit longer?

Fabulous thank you dodgeball

Fab thank guys One more question for now, say they stick to their guns and wont allow me to deliver local, once termination notice period up if they dont collect promptly can i just inform insurance & dvla that im no longer owner and park the car on road

Im happy to deliver in where i purchased it from or equal distance which was 17mile, they say i have to return the car to them in essex which is over 200 miles away although the agreement only says i must return car at my expense it doesnt actually say to their head office address in essex

They mustnt have much to do as they have recieved my letter and emailed me "I am sorry to hear that you wish to return the vehicle and exercise your right to terminate the Credit Agreement I do need to bring to your attention the following. Under section 99 of the Consumer Credit Act 1974 relating to terminating your agreement you are liable for 50% of the total amount payable less any payments already received. Also as per your agreement there is cost of £100.00 as your contribution towards recovery of the vehicle should you decide that you will not be returning the vehicle personally as per the Terms & Conditions of your contract. If you are unable to pay the £100.00 recovery fee this will be added to any balance outstanding which if necessary we will look to recover through the necessary legal channels. We are not liable for any fines or fees attached to the vehicle whilst the vehicle remains in your possession. Please confirm your decision so we can start the process by return email"

They pointed me to 8.1, 8.2 & 9.6.4 8. YOUR RIGHT TO TERMINATE 8.1. You can terminate this agreement as described in the notice headed 'termination: your rights' shown on the second page of this agreement. You must return the goods to us at your own expense in good repair and condition (other than fair wear and tear) together with everything supplied with the goods (including the servicing book) and the registration document and any MOT certificates. 8.2. If you require us to collect the goods from you we may make a charge not exceeding the amount shown in clause 9.6.4 below as a contribution to our collection costs. If you fail to take reasonable care of the goods you will have to pay our costs of repairing and/or refurbishing the goods. 9.6.4. £100 for goods collection on voluntary termination TERMINATION YOUR RIGHTS: (mentioned in clause 8.1) You have a right to end this agreement. To do so, you should write to us at the address shown below. We will then be entitled to the return of the goods and to half the total amount payable under this agreement, which is £xxxx, if you have already paid at least this amount plus any overdue instalment and have taken appropriate care of the goods, you will not have to pay any more. I will scan the agreement in morning and post the pdf minus personal info for you guys Thank you again for your help

Ok vt letters posted to both the address on agreement & address of administrators shown on the website When i called them the other day they mentioned i would need to pay them £150 to collect the vehicle and quoted the section of my agreement where it states this or i could deliver it to them in essex (im in manchester) I know it says in the vt letter that they cannot charge me for this but having had chance to read through the agreement this evening it does infact say i have to pay if i want them to collect the vehicle from me am i bound by this or does the fact the statue states they cany levy a charge trump the agreement

Have called them and they have said they will accept notice to be sent by email, should i send letter in post also to both addresses i have or is email really enough? They also say once they receive the email they will pass my account to the collections team to arrange collection of vehicle with me & that there is a £150 charge for recovery of vehicle, im sure ive read that they cant charge me for recovery they should do this for free or at least arrange for me to drop it off somewhere local to me but i cant find where i read this is it true?

Thank you citizenb

Hope ive posted this in the right place I have a car on finance (credit4cars) and am wanting to vt I've paid over half so thought it would be fairly straight forward, i went onto their website to get address to send vt letter to and theres a message to say they in administration, a bit of research and looks like they have been in administration since beginning of dec, I've made 3 payments since then and not had any notification so was a bit surprised, does this complicate things for me? Who do u send the vt letter to? The address i have for credit4cars or to the administrators named on credit4cars website? Thank you in advance

Yes it's showing on credit file as late payments

I have just noticed that another £150 unarranged overdraft fee has been added on 3rd March now taking me £559.99 overdrawn Is there a limit to how much they can get me into debt or will they just keep going into tens of thousands? Going to do some reading on bcobs, do you think there's a chance in court to get this sorted? It just doesn't seem fair Is there anyway I can force them to stop adding to the debt in the meantime?

its their 'everyday current account' ive never had an overdraft or asked for one. Will have a look for the terms & conditions It's all made up of fees bazooka boo £10 unpaid direct debit fee £10 paid card transaction fee £390 unarranged overdraft fees

Sorry it's so long

I have a basic bank account with santander no overdraft facilities, it isn't used very often anymore due to new joint account with partner and the last day I used account was 25th oct leaving a balance of £0.01 I received a letter end of jan saying I was overdrawn and they would be adding further charges. (I can't remember getting nor can I find any letters before this one about being overdrawn) When I checked my account I was £259.99 overdrawn Skip to today and the account is overdrawn by £409.99 due to £410 worth of charges. I have spoke to santander on phone, been into branch, written to them and been through complaints procedure I recieved their response today that their charges are valid and they sticking to them. Are they really allowed to charge me so much for such small transactions? Timeline 1st oct: charged £10 for unpaid direct debit of £6.50 previous month taking me £10 overdrawn 4th oct: they honoured £4.95 debit card payment for an online subscription when I had a balance of £0 taking me £14.95 overdrawn 6th oct: £6.50 direct debit bounced again 8th oct: I realise I'm overdrawn and put some money in plus bit extra to cover fees for these transactions 24th oct: forgetting about the fees I used rest of money I had put in earlier to pay a bill leaving balance of £0.01 We got married on 25th and used new account from this point and didn't check Santander again until letter in jan (stupid of me I know) 31st oct: unarranged overdraft fee £24 taking me £23.99 overdrawn 31st oct: paid card transaction fee £10 taking me £33.99 overdrawn 31st oct: unpaid direct debit fee £10 taking me 43.99 overdrawn. I offered to pay the above charges and asked them to refund rest but this was refused 2nd dec: unarranged overdraft fee £66 now £109.99 overdrawn 31st dec: unarranged overdraft fee £150 now £259.99 overdrawn 31st jan: unarranged overdraft fee £150 taking me to £409.99 overdrawn They didn't charge me in feb I assume this was because my complaint put the account in dispute, I have no idea if they will now start adding charges again or default me. The complaint outcome is signed from collections & recoveries department. Am I screwed? should I come to An arrangement to pay or is there anything else I can do! Im Self employed on low income just about getting by so I couldn't afford much. The outcome letter does mention if I'm not happy I can take my complaint to financial ombudsman service, is this my next step or pointless? I'm hoping someone can help me

Hoping someone can offer some advice I have a bank account with Santander that I haven't used since end of September when I opened a joint account elsewhere with my partner I recieved a letter from Santander on Saturday notifying me the account was overdrawn this is the first letter I remember seeing. I thought I had cancelled all direct debits but must have missed one so I logged into online banking planning to transfer some money across but was shocked at the amount I'm overdrawn. Oct 4th they honoured a card payment of £4.95 Oct 6th Unpaid direct debit of £6.95 Oct 31st charged me £10 for paying the £4.95 when no money in acct Oct 31st charged me £24 unarranged overdraft fee Oct 31st charged me £10 for unpaid direct debit Dec 2nd charged £66 unarranged overdraft fee I'm now £121.90 overdrawn I can't afford this I was only expecting a £10 charge is there anything I can do to reduce this?

Thank you so so much One more thing In regards to the putting them to strict proof do I need to state exactly what it is I'm wanting them to prove or should I be as vague as saying I'm putting them to strict proof?

Thank you so much for your help Andy Point 2, I do remember an account but don't know how much is still owing if anything, how am I best wording this?