3 years ago my wife and I set up a small letting agents for family and friends and paid for a package of support from a recommended company specialising
in set up packages for small businesses in our field, inc 3 years support, web design, offering free uploads of properties etc etc.
After 1 year another company contacted us and explained if we wished to continue using the upload facility on our website then it would cost £29 extra a month
- after going back to the original supplier they informed us that it was still a good deal, but it was out of their hands.
After being telephoned on 3 separate occasions by the new company offering the new subscription service
we told them on each occasion we had no intention to subscribe and that we would not use the facility,
but it was explained that despite us not uploading new instructions we could still log in and edit existing details which were input during the first year of our original package.
Recently we were notified that our 'property search' page no longer had any existing information on,
but was directed to another random site.
We asked the existing company who we purchased the package from and they referred us to the new subscription company.
They told us that in order to rectify the problem they would need 24 months of unpaid subscription totalling in excess of £600.
We have never had any paperwork, nor correspondance informing us that the account was still active and they were still applying charges to the account.
What concerns me is that if we had not been notified of the mistake, how far would these charges have accumulated.
Obviously we have not acknowledged the debt, and would very much welcome any advice
- regards jase5red