On 23rd August 2012, I and the Treasurer of our Residents Association attempted to open a bank account with the Nat West Bank in Twickenham, in order to deposit funding to the tune of £10,000 (with more pledged) for our community garden project.
We have waited years and jumped over endless hurdles in order to get this far and thought that opening a bank account would be simple. How wrong we were.
Since 23rd, August, every day has been a catalogue of disasters, the form sat on a desk for 2 weeks, then got lost, a copy was faxed, which then turned out to be the wrong form. The Branch Manager had no idea where the form had gone to (although she thought India) and kept telling me that the department in charge of such accounts would not speak to her. Edward Parks, the Area Manager won't reply to messages and every day I am given a different excuse.
The correct application form was hand delivered to Twickenham Branch on Monday. It sat there until Thursday before being emailed to Customer Services. The only person in Customer Services who can open the account was on sick leave today.
Meanwhile, we have cheques we can't deposit, we have contractors who want paying but no means of paying them and we cannot apply for further funding as we have no bank account to deposit any money into.
I feel like it is Groundhog Day. I have never encountered such incompetence and ineptitude by a Bank that I have been a loyal customer of for over 30 years.
Who is responsible for these new "systems"? Is it really so complicated now to open a bank account?
It is truly pathetic.
Can anyone give me the contact details for the Chairman of the Nat West as he really needs to know what is going on at Branch level all the way up.
We would give up and go elsewhere but every day, we are led to believe the account will be opened... then some other excuse is given.
I have given the Nat West notice that I am expecting £50 per day for every day this account isn't opened. They are racking up rather a lot of money....
All sensible suggestions of how we can get this account opened much appreciated.