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Let Them Knock

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  1. UnkinwnStuntMan It is something like 20 months since you started this thread and I replied to you. It is good to see you are still with the plan to reach the Statute Barred date. When we stopped payments in February 2013 SB seemed so far in the future. Like you, we read other people's success stories and decided to bite the bullet and go for it. Our SB date came and went 9 days ago with not a peep out of NatWest. Keep the faith and good luck.
  2. You have had a lot of very good advice on here. Now I would like to tell you of my actual experience with my NatWest loan. My wife had a £13,400 NatWest loan and, like you, they lost her original agreement. We went through the same emotions as you are some 4+ years ago. Dare we stop paying, what might happen, etc. We stopped making payments to them back in February 2013 and guess what happened - nothing. It must be over two years since we last heard from them. The default dropped off her credit history long ago and now we are only 19 months away from the debt becoming statute barred. Your choice - but the advice we received on here was the same as you have been given, and it is working well for us. As an aside, we also made a PPI claim on this loan, which was actually three loans rolled forward and were awarded just over £10,000 (yes - ten thousand pounds) which they paid by cheque.
  3. Lenders are not obliged to send your CCA as part of your SAR. So, if your SAR reply did not include your CCA you would not know whether the did not have a CCA or simply had not enclosed it. As said, a CCA request is the only way to know for sure.
  4. When I sent them a SAR back in 2013 they only came back with 6 years of statements. About a year later I learned (from their communications) that they had statements back to 2001. I wrote a complaint to the data controllers saying they had not fulfilled my SAR. Lo and behold, they sent me statements back to 1998. So yes, they may well have them for 15 years or more. The difficulty is getting them to admit it.
  5. I had one of these, even though there was no outstanding debt at all. I think it is just a standard letter.
  6. I did exactly this. I asked Stepchange for copies of paperwork and they were reluctant to provide much. I then said I would issue a SAR and they immediately invited me to their office to choose any documents I wanted copies of. They then photocopied them while I was there.
  7. Quite right Old Cogger. A business must keep records for a minimum of six years from the end of their accounting period.
  8. Obviously not - as my post shows. Whilst they have a legal obligation to retain these records for a minimum of six years, in practice they often keep them much longer. It would not be feasible for them to purge records on a monthly basis. I got RBS stuff back to 1998. If they do keep them longer then they should send all information held (subject to a very few exceptions) in response to a SAR.
  9. I rerely post here but perhaps the following is worth a bit of thought... I sent SARs to both HBOS and RBS a couple of years ago and received credit card statements from both for the previous six years (supposedly as far back as they could go). Fortunately, this was enough for two successful PPI claims. I subsequently discovered RBS did have older statements and wrote to their Data Controller asking for them. I received an apology and a further five years of copy statements (back to 2001). Just recently, while arguing my HBOS PPI payout, I got to wondereing if they too had statements they had not sent with my SAR (even though I had no evidence they did). I thought I would 'blag' it and I wrote to the HBOS Data Controller saying they had not provided all my statements and, lo and behold, they sent me copy statements back to 2003. Two examples of credit card companies only supplying six years' worth of statements even though they had more. Of course I wouldn't dream of suggesting you write them a 'blag' letter? That would be entirely your decision.
  10. Since I last posted I have complained to the CEO of RBS. My complaint was passed to the 'PPI Executive Concerns Team' in Manchester. (Yes, I know, another desk in the same quagmire). I received a reply a few days ago, as always, telling me I am wrong and they are right. With it was a print-out of PART of a spreadsheet. It has five columns: 1. Statement date 2. Monthly PPI 3. Monthly rate of interest (1.39% - throughout the 8 year life of the card!!) 4. Compound interest on premiums. 5. 8% interest on surplus redress. Naturally it showed very similar final figures as the PPI payout I am disputing. Interestingly, from August 98 (the start date) until July 2001, their monthly PPI premiums are totally different to the actual ones on my statements. They total £52 under the actual premiums charged. They have no excuse for this as I have previously supplied them with copies of my early statements. I have reconstructed the account on two (different) spreadsheets found on here and they both show I have been underpaid some £1600, which I suspect is to do with associated compound interest, a matter I have some difficulty getting my head around. Please can anyone point me towards any relevant threads where I may learn more? Thanks all.
  11. Sending you a Loan example when you claimed against credit card PPI is just another example of RBS slippery behavior, in my opinion. I am still in 'contention' with RBS about my credit card PPI refund. I have been trying for about two years to get a breakdown from them. They will invariably say they do not keep individual calculations but... in line with FOS ... blah blah... They have underpaid me by £2000+ They also paid me without any acceptance form - just a text saying they had paid £xxxx.xx
  12. I obviously have not made myself clear here. The account was terminated in 2006. We have received the PPI premiums paid plus £712 in compound interest. We are still some £1400 short in compound interest (as per the above calcs). Stat interest will be due on this £1400 underpayment from 2006 until the date of payout. Hence, about £2500 in total. But, the big question is... How do I get them to accept they have underpaid me or how do I prove it to them?
  13. Totally agree. The underpayment of £1450 or so plus the resulting statutory interest comes to best part of £2,500. I just cannot get them to accept they have got it wrong or to send me their calculations. I am lost as to what to try next.
  14. OK, done that. The Compound Interest Calculator shows a compound interest total of 2054.93. My own calculations came to £2077 so pretty close either way. Both way more than the £712.36 RBS paid. What next, please?
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