Hi all Appreciate any advice on this situation. Tenancy ended nearly 3 weeks ago, and agent has been delaying agreeing deductions on deposit to return to us. They did notify us that some minor burnt on marks on oven side would need to be cleaned, but oven clean otherwise. Lived in property for 2.5 years, cleaned property to sparkling, way cleaner than when we moved in. We requested amounts for oven clean a few times, and kept being told they were still waiting on quote. After 2 weeks we requested deposit back, agent said they had the oven cleaned and were awaiting invoice, so could not issue us final schedule until they got invoice back. Bit cheeky, but not much we can do. I attempted to call TDS about timelines we should get undisputed deposit back in, to be told that agent had since moved our deposit from them (but we had not been informed). I phoned the other schemes to find deposit registered with My Deposits, and their requirement is that we need to 'formally request return of deposit' and give agent/LL 10 days from that formal request. I'm gobsmacked because we didn't even know it was with them, and besides, it's our deposit, why do I need to formally request it back?? FAQs on MyDeposit state that undisputed deposit should be returned within 10 days of end of tenancy (not 10 days after formally requested). Today agent sent final schedule (18 days since moved out) with deduction of £48 for oven clean, and £35 for agent admin fee to arrange clean. This seems unreasonable on 2 counts : 1. They agreed the oven was clean, with 'minor oversights and burnt on marks' (potential fair wear & tear?) 2. An admin fee of nearly the same amount to arrange a clean that isn't strictly required? With regard to admin fees, our tenancy agreement only states : "To pay to the Landlord all reasonable costs and expenses incurred by the Landlord, or awarded by the Court, in: • recovering or attempting to recover any Rent or other monies in arrears • the enforcement of any obligation of the Tenant under this Agreement" So under that clause they're trying to claim an admin fee of £35. That clause doesn't make it clear to me that the agent can charge an admin fee, and that the admin fee can be whatever they decide to make up. We have never received any schedule of admin fees from them. Anyone have any advice or insight? We're asking for the undisputed amount of deposit to be paid out in the meantime, but considering disputing entire proposed deduction as well. I know it's not a lot, but it's money for old rope - there was such a minor amount of marks, and I honestly can't remember if they were there to start with. Appreciate any input, thanks.