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Candice

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About Candice

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  5. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  6. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  7. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  8. Shameless bump! If anybody can give me some pointers, I have tried to find out but it's not in the guides or I am being very dense at the moment Cheers
  9. They won't pay at the prelim stage anyway, it really won't make much difference. Although it saves me the cost of the stamp, it also means they have to pay for one. Why on earth would the CRM of the whole of RBS not forward on my letter of complaint? Surely that is his/her job? If they've got internal post issues, no skin off my nose. It would be of more benefit to me if they didn't forward my letter on anyway.
  10. Every penny helps I'm gonna give it a shot and see what comes back. It's only my prelim, I'm sure that their internal post can carry it to where it needs to be, but I find it hard to believe that the Customer Relationship Manager for RBS can't deal with my enquiry or forward it to someone who can x
  11. Sadly no freepost address listed there like Barclays has!! I think I may go hunting for one I'd love to add insult to injury heh x Edit: That didn't take long, I found this mentioned several times in various places:
  12. Oops I just realised what it was all about :o Sorry heh x
  13. Following the guide and using the template here, I have noted this text: Why is the 3 highlighted and what does it mean? Am I supposed to change it? There are no notes to accompany it. Cheers for any help
  14. I feel like a right dunce. I've been through the entire process before and won but knew exactly how much I've been charged. Despite the reading, I really just don't get the difference in what you have to say and do when you're not certain of the charges but have an estimate Please could anyone kindly help with pointers to what I must do differently to a regular claim where I know how much I'm claiming for. Thanks again x
  15. Thanks guys, I've been going over that stuff this morning and feel it's my duty to lodge a complaint for non-compliance because the ICO is being stupidly soft with them and these banks need to know they're not above the law. Could anyone kindly give me pointers on submitting a claim for punitive charges when I only have an estimate to go by? This is the bit I'm still finding a little confusing. Loads of thanks!
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