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About ClaretAndAmberForever

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  1. Just thought I would let you know how I got on. I was overcome with worry this morning so I rang company A. The third customer service advisor I had spoken to in one week told me their computer said I was entitled to 11 years. I explained the situation to her and asked her to look into it further. She put me on hold for 10 minutes and went off to speak to someone. She came back and told me they had indeed made an error. My husband and his car are also insured with Axa (separate policy) and I am a named driver on his policy, and somehow the computer has applied his NCD to my name (but he still the same amount of NCD too. She said that the NCD they had applied to my account would be honoured, so it looks like I have been on the receiving end of a lucky mistake.
  2. Hi I have been with my current insurers for 2 years. I went to them with 3 or 4 years NCD and I would have had to prove this by faxing them my renewal letter from previous insurers. However I am now leaving current insurers and when I had my renewal notice they have quoted it as 11 years (should be 5 or 6 years). I have phoned them twice to question this and both times they have told me it is correct. What should I do? Get new insurance with 5 years NCD or quote the 11? It does look like someone somewhere has made an error (not me). I can't find an e-mail with a scanned copy of NCD from 2 years prior so I must have faxed it to them. I had been getting quotes with 5 years NCD prior to the renewal letter and then I started to get quotes with 11 years. Are the new insurers likely to dig into my NCD further if I send them the renewal letter that shows 11? It's not just the renewal letter that shows 11 either, my 'personal details' section on the customer portal also show 11. Advice would be appreciated
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