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About alpo287

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  1. Having been on carers allowance for 3 years it was stopped automatically and then started again when they realised the person i am caring for had had their PIP renewed. This flagged up as a 'change of income' on the housing benefit system and it was immediately suspended. Even though no actual change of income had taken place i still had to fill it out online and explain the carers had stopped then started again. I took in proof to the council that the carers had been renewed weeks ago and they still have not backdated the housing benefit and put the claim back on. The housing association are calling, texting constantly and sending out notice of possession letters. Nothing seems to speed the council up to activate the housing benefit claim and it's been weeks. They suspended it at the start of June. They just keep saying it can take up to a month to process the documents and despite explaining this to the HA they keep calling and sending letters. In the mean time i have been making small weekly payments to the HA even though i assume the housing benefit will be backdated once it has been processed. However they are taking so long to process it. What more can i do?
  2. I'm not on Twitter but i was thinking about contacting them on livechat though rather than keep calling them as i don't seem to be getting anywhere with either issue over the phone. With regards to the engineer i called them after he left and they said he hadn't left any notes on the system about the phone. He told me it was a problem with the grey cable box outside and that he would have to get a service-engineer out. Now they have said they'll send an engineer out to my house on 1st June even though the guy told me it was the grey box outside that was the issue and they don't even need to come out to the house. I also assumed the problem is the transferring from Sky. My Sky line and broadband is still active as i have another week or so left on it before they end the services so i don't know if it's related to that.
  3. Yes to register online so i can see a breakdown of bills and stuff. Also my phone line is not working when they installed it they said there is a problem with the phone and everytime i phone in they ask me for my account number. So it's easier just to answer with the account number instead of multiple other security questions which gets tiresome over and over. I haven't been given a username or area number. I have no idea what my landline number is. My phone isn't even connected up and everytime i ring they say something different "someone will call back", "we will send an engineer" and each time it's nothing. Then they look on the system and say "there's been no notes left about your phone", yet the guy who installed it told me himself there is a problem and he can't activate it yet. As i am paying for phone as part of the package i would like an active phoneline or at least some info as to what's happening with them fixing it. The contract i would like it for my own security and so i know exactly what i have signed up for. I have never signed up for anything before and not received any kind of introduction and information as to exactly what i have signed up for.
  4. Yesterday when i called she even gave me a specific time they would "try" to send the email through. "look out for that email at 1:15pm". Of course at 1:15pm and for the rest of the day nothing from Virgin arrives, yet all other emails come through with no issue.
  5. My current email address is a gmail one that they say these emails are being sent to. I have looked in the spam folder etc there is nothing there. On the follow up phone calls they don't even address why the letters and emails they claimed to have sent haven't arrived it's just a case of "we'll send it out to you". I wait, nothing arrives, and it goes full circle again. So annoying. Never had this problem before with Sky if i requested something it always came promptly. All i want is my bloody account number! lol
  6. Last requested it yesterday afternoon. I have made 5 phone calls before that to Virgin all about the same issue. On each call they state an email or letter will be sent yet nothing arrives. Been ongoing for nearly a month now since i signed up.
  7. Yep, full bundle. No i have not received any welcome pack or contract. They texted the installation date confirmation. There is no account number on the email, it's literally just a generic 'Hi, your services are up and running' type of thing. I have had no other emails, bills, welcome email, etc whatsoever from them. The letter i have about the direct debit also doesn't contain an account number. I'm guessing i have to wait for a first bill or something to get it but it doesn't explain why they keep telling me they have sent letters yet i don't receive anything.
  8. Hi Andy, It has just been installed in my area over the last 2 months. I was planning on switching anyway because of countless unresolved issues with Sky but a guy from Virgin knocked on my door and i did the sign up process with him at the door as did a few of the other neighbours. He gave me a copy of the agreement and installation date, etc, but the agreement doesn't have an account number on. Only other correspondence i have from them is texts confirming installation and letter about direct debit details. Also the minute the guy had finished installing it all i had an email straight through saying "congratulations your services are up and running" so these other emails and letters are arriving no problem and yet when i continually request my account number and contract details they are saying they have been sent yet there is nothing coming through.
  9. I just switched to Virgin from Sky. What is proving a nightmare with them is receiving a copy of my contract and also my account number which i need in order to do anything (register online etc) I have called them a total of 6 times about this issue and each time they say they will email it to me or send it to me in the post. I have received no emails and no letters at all from them, yet on the phone they insist multiple letters and emails have been sent out. I have confirmed they have the correct email and address over and over yet i still do not have a copy of contract or any email correspondence. They say they can't give it out over the phone yet no emails or letters are arriving despite them constantly saying they have been sent out. Other letters have come through such as the confirmation of direct debt so it's clear they do have the right address. Any idea what to do here? I just can't believe it can be this difficult to get a damn account number and copy of contract off them. It's driving me mad
  10. Another one just came through this morning stating "Urgent notice your credit score is under threat", and it says ignoring it won't make it go away etc. The only thing it can be is a months rent arrears from 4 years back as there is no debt on council tax or anything else to do with council it has to be that. The reason for leaving the property at the time was disrepair and the accommodation was riddled with mice and damp etc and the council continually refused to do anything about it. I do have recollection of these arrears but no paperwork or housing benefit forms or letters from that long back. Is it best to continue to just dismiss them or contact the council? Which department of the council would i need to contact anyway?
  11. Here is a picture of the most recent letter that arrived http://imgur.com/a/PLTUC
  12. The title of the letter is "URGENT - DEBT OUTSTANDING" then underneath it says "payment due immediately to avoid debt recovery action" We have not received a satisfactory response from you etc
  13. Dukes bailiff is the one sending the letters. The letters are written in the standard debt collector way such as "You have a week to pay to avoid further action" then another comes through saying "7 days to pay to avoid enforcement" etc
  14. No that was a separate one from when i had my own tenancy. What happened was she had her own flat (council) and i had my own flat (housing association) but we then decided to live together in a house so gave the separate tenancies we had up and during the crossover/transition period for housing benefit i believe some arrears had built up on both the properties. The letters are coming from some company called Dukes bailiffs.
  15. My partner who is on disability benefits keeps getting letters and text messages relating to rent arrears from when she last lived in a council property nearly 4 years ago. It's just under £400 and the bailiffs are stepping it up with 3 letters so far this month and 2 text messages saying she needs to call them urgently to pay or they will enforce action. They also call both her mobile and the landline but i have no idea where they got the numbers or even this address from. I can't really remember much about this arrears i think it was because she moved and left the property early before she gave the keys back and then they had started paying housing benefit on the next property or something like that so she left the property still owing a months rent. Because it was 4 years ago we don't have any correspondence or housing benefit letters or anything from that time, we have moved twice more since then. How to deal with this? Can they enforce anything for old rent arrears? She is worried about doorstop visits. She has agreed payment plans with debt collectors before for other things like water bills that were simply unaffordable which only caused more stress and worsening of her mental health condition, and i can't monitor her 24 hours a day to ensure she won't do it again. I can never ever reach Citizens Advice on the phone and the mental health team she sees now are not much help.
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