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Janice Cox

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  1. I believe and hope that I have now solved my problem with BES, by transfereing my license to someone else, the thing was it wasnt my responsibility in the first place, i was taking the message for my daughter, and made it clear to them i was not sure who resposibility for the energy would be, that put numerous obsticles in the way, and as for the Ombudsman they were useless, i even sent them copies of all the differenct complaints, but they were only interested in the fact that I had agreed on the recorded telephone call to the contract, not taking into the account of the conversation leading up to the verbal contract, i have never been able to obtain a full transcript of the entire conversation, as i am not sure who to approach for it. Still I hope it as all been resolved, but with them you are never quite sure.
  2. Yes I wondered that. The LL is furious because they have accessed personal details including his home address, he is not replying, any idea who you inform of the breach.
  3. Its a thought, but all the info they are asking for regarding my daughter is quite daunting, the have also contacted the landord, and asked him for her bank details
  4. My daughter has informed BES we are closing the business, cant see anyother way out. Tried most of the things suggested but they keep putting obsticles in place i cannot believe the length these people go to to keep hold of you as a customer. The ombudman has ruled in their favour, but i am appealing to that, now trying MP and their is a solicitor who has taken them to court and won, and he is compiling a cold case against them, and wants all the information he can get, but wonder how much it will cost.
  5. Tried to get EDF to stop transfere to BES, as we had an open ended contract they couldn't stop the transfer. If we had owed EDF a large amount of money they could have objected, so if you owe BES they may be able to object to the transfere, although that shouldnt apply to new tenants.
  6. I am having exactley the same experience and i have posted on this site. The Ombudsman has ruled in their favour after listening to the verbal agreement, but it is being heard out of context as the first half is missing. It will cost me 48months their estimation of what they believe our weekly consumption will be. to get out of the contract. BES and Commercial Energy have the same director Andrew Pilley. Energy advise line advise me to obtain a full transcript of the conversation, BES told me thay have no contact number for them. I tried to google them, but there are so many sites i didnt know where to start. Christopher Newton is a solcitor who has successfully taken them to court, he is trying to take a class action out against them and has a collection of cases on his files, I have e.mailed him and await a reply. For my info you can contact me on Jan
  7. Just spoken to the energy advice line, they advised me to get in touch with bes for a full transcript of the conversation. bes informed me that they do not have full transcripts only the verbal agreement, i then asked where do i get one from, the suggest i try the broker, and after a couple of minutes they gave me the name of commercial energy limited, they had no phone or reference number i could quote and suggested i look it up on google, well i have just tried, but there are several sights and i dont know who i should contact and what department
  8. i rang bes and they sent me a copy of the recording, when i discovered that half of the conversation was missing i thought it was a faulty copy, so they sent another one exactly the same. i have never denied agreeing verbally to to the contract but i did think it would have to be confirmed in writing. she was also speaking extremely fast so it was quite difficult for me to take in all the information and what concerns me is that you possibly cannot know all the terms and conditions during one phone call
  9. i believe i have been tricked into a contract with bes electric. my problem started when my daughter move into a new hair salon in chatham kent, she had a call which we believed to be our existing energy supplier edf and because she was busy with a client asked them to ring me at my home address. although it was clear i thought i was talking to edf with our present meter reading she made no attempt to introduce herself. she quoted different energy prices and naturally i chose the cheapest, when i finally realise who she was i tried to raise several issues to deter her from proceeding but she dismissed my concerns saying there would be no problems. before i knew it i had entered into a 4 year contract. at first i wasn't concerned as they did quote the cheapest rates and i believed i would have a cooling off period, but when the contract arrived there was serveral terms and conditions that i was not made aware of. the prices they quoted were based on our monthly usage, as my daughter has just moved in we had no way of knowing what that would be. there was also penalty fees. i rang them immediately saying we did not want to proceed only to be told the contract was legally binding and it would cost £400 to cancel. i couldn't except that a short telephone conversation could tie us up in this way. the £400 was only for a short period of time it would then raise to 48times what they estimate our monthly usage to be. another problem was they had the wrong meter number, and started invoicing us for energy they were not supplying. i rang edf at least four times to confirm they were still supplying our electric and what was more worrying was bes invoices were almost 400% higher than the ones from edf. i then contacted the ombudsman they believe they had cleared up the problem of the incorrect meter, but we have had no confirmation of this. now bes have the correct meter they have taken over our supply. the ombudsman has just ruled in their favour regarding the contract having listened to the recording, i also have a copy of the recording but the first half is missing so it is being heard completely out of context. I have tried explaining to bes that i was not the owner and didn't have her authority in arranging a new supplier they have just sent a letter asking for solicitors letter, driving license, passport, and tenancy agreement all to be supplied within 14days. i have replied to the ombudsman telling him how disappointed i am with his decision. i have now just received a phone call saying the landlord has been approached and asked for details of the tenancy, he had already been informed of what was going on and is as angry as we are. surely there must be some way of stopping these people without incurring costly lawyers fees and court cases. i know i am not alone i feel like shouting from the roof tops avoid this company like the plague. My daughter has decided to close the business just to get rid of them.
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