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Postie

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About Postie

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  1. This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. Letter from shabbey legal department today. Normal waffle about 'without prejudice', 'no admission of liability' and the like but they have paid the whole £232.88 into my shabbey account (so it says). When I know it's there I'll close the account. A 100% result. I realise that my claim was tiny compared to some I see on this forum, but it was worth the trouble to get it back. I really did do exactly what the advice in the FAQ says and it realy did proceed as the FAQ says - brilliant. So you people persueing a claim right now - hang in there, take a deep breath and follow i
  4. Shabbey have acknowledged my claim (12th. June) in the court so they now have 14 days to enter a defence. From the time it's taken so far I assume that's 14 working days, so they have until 30th. June to respond. I'm not getting any emails from the moneyclaim.gov.uk about this - is this normal or is my junk mail filter a bit over- enthusiastic ? Also, from reading various posts are the banks getting a bit more aggressive ? They don't seem to be rolling over at the threat of a claim in the small claims court. Great to see some really good results on the forum though, keep hammering the ba
  5. On to the next stage. I've issued the claim to to the court today after no response from shabbey.
  6. Real letter before action sent today, taken from the templates section and reproduced below. I guess I now have 14 days to read through the steps for issusing the claim in the court as I don't expect Shabbey to roll over. Letter below; Abbey, PO Box 382, Prescot Street, London. E1 8RP Letter before action. Dear Sirs, Account number xxxxx I note your reply to my letter dated 8th. April, 2006 and your refusal to refund the unlawful fees you have levied against my account. I now understand that the regime of 'fees' which you have been applying to m
  7. A shop floor limit isn't an Shabbey thing, it's something that applies to all credit and debit cards and varies from shop to shop. It's the amount the trader (shop) can charge to the card without any checks being made. If the shop floor limit is £50.00 and you buy something on your card that costs £49.99 when the card is swiped no checks are made to see if the card is valid. In the case of a debit card no checks are made to see if there is enought money in the account. If you buy something that costs £51.00 when the card is swiped it's checked and will be refused if the card is stolen o
  8. A shop floor limit isn't an Shabbey thing, it's something that applies to all credit and debit cards and varies from shop to shop. It's the amount the trader (shop) can charge to the card without any checks being made. If the shop floor limit is £50.00 and you buy something on your card that costs £49.99 when the card is swiped no checks are made to see if the card is valid. In the case od a debit card no checks are made to see if there is enought money in the account. If you buy something that costs £51.00 when the card is swiped it's checked and will be refused if the card is stolen o
  9. Received 2 standard looking letteres from Shabbey, shown below for the benefit of others. I'm now moving to stage 2 and fully intend to take the bastards to court. I don't really care if I win, I'll just bog the bastards down in paperword and hassle. Letter 1. Dear Mr xxx Thanks for contacting us and I'm sorry you've been so unhappy you've felt you must complain. One of my colleagues will be responsible for investigating your complaint and I've enclosed our Customer Satisfaction Leaflet, which explains our procedure fordoing this. High quality customer service is of g
  10. Looks like Shabbey were a bit slack in registering .eu domains. Interestingly, shabbey.co.uk and shabbey.com are registered to somebody who lives in Milton Keynes.
  11. Oops - I got the subject wrong ! It was the preliminary letter requesting immediate repayment taken from the templates section.
  12. Encouraged by this group and the OFT ruling this week I've jusr posted off my letter to Shabbey demanding the refund of £202 in charges. What particularly pees me off about the charges is that they arise from Shabbey sitting on my cash for a day. I transfered some money from my business account into my personal Shabbey account. Under the BACS system the money is with Shabbey the next day but they don't credit your account for another 24 hours. So, they hold the money back from my account for 24 hours forcing my account to overdraw and then charge me Shyloch like fees. Is this taking
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