Just checked my account, 8 days later and the £57 is still not part of my available balance, in other words I haven't got it yet. Asda do not accept responsibility for the money not being available, they blame the bank, the bank told me the retailer who requested the money is the person who returns it. I am in the middle of this and it could have been a lot worse, it is not about the amount but about the action.

I recently took advantage of online offers on Asdas home page. Felix cat food was showing as boxes of 12 pouches, 2 boxes for £3, this was a huge saving, I buy this all the time for my 3 cats. I ordered 36 boxes = £54 plus delivery. I ordered these on 7th Sept and arranged delivery on Monday 10th. Delivery arrived and I noticed the invoice showed £110, I realised what had happened so rejected them. Asda Terms & Conditions show that if items are marked at a different price when picked they will be charged at that price and a box had to be ticked to show this. I ticked the box, I really didnt think that 3 days later it would be changed. I dont understand the logic in this, Im sure there will be customers caught out who dont notice and will be charged differently, what is the point in paying staff to pick, pack and deliver for goods to be returned. The amount of £54 was allocated to Asda on the day of ordering, today, 5 days later that money is still not in my account, it shows as being suspended, its neither mine not theirs, but I cannot spend that money so in effect I havent got it. This is a good ploy from Asdas point of view, the interest on this money is a good earner and it shows total inconvenience for the customer, Im really not happy about this. I emailed the CEO of Asda to be told to read the Terms & Conditions, well I guess this was my stupidity in believing an offer was going to be too good.