Good news! Box C arrived and is the correct size and finish. Hurrah! Was just left on my doorstep by the delivery company but luckily it didn't rain. So thankyou very much to you Martin for your help,support and advise on this. I don't think it is a mere coincidence that they finally replied to my emails and acted once you got involved.

I received another email from the customer services lady yesterday. She has now said that as a 'gesture of good will' she will arrange for a Box C to be delivered to me. Hallelujah! I shall let you know when/if i receive it and if it is the correct make/finish etc. Hopefully we are nearing the end of this battle.

The order confirmation/invoice email that Bensons For Beds sent me when I ordered the bed online.

citizenB - Yes I totally agree with what you say. Martin - Box A contains the Headboard and footboard, Box C should contain the draws and fixtures that go under the bed. So I expect Box C is significantly smaller than box A. Box B contained the sides to the bed and wooden slats incase you were wondering. Oh and I just had an email from their customer services saying that the invoice number I have provided is wrong. It isn't. I have forwarded the invoice to her to prove this.

Yes the duplicate box A is sat here unopened with Bensons For Beds logos, model, finish etc all printed on the box. (I can post up a photo if you want?) I really don't understand why they are being so unreasonable. I'm not asking for a refund or anything extra, i just want the bed that I ordered. I just need this Box A swapped for a Box C, that's all.

It was paid for with my bank (debit) card.

I just checked my invoice and it says I ordered the bed from their website on 1st Jan 2012 (as to take advantage of January sale). I paid by card via the website. The boxes was delivered to me on 6th Feb 2012 ( I have neighbours statement papers verifying this because the delivery driver reversed into and destroyed my garden wall, but that's another story :-/).

Thankyou for your help. I hope we can get this sorted. To update the situation I thought I should let you know that I finally received an email from them this afternoon, see below: "Dear Mrs ****** Thank you for your email I believe you did in face to speak to one of my colleagues on the 27th of August, which he advised you that unfortunately that because you only notified of this six and a half months after delivery, we will be unable to take your complaint any further If you have any further enquiries, please do not hesitate to contact us. Kind Regards ****** ********* Customer Services Advisor"

Hi I am having a problem relating to Bensons For Beds i'm afraid. I ordered a single bed from them earlier this year (Modus 90cm Ash wooden 3drw bed frame) for my young daughter to sleep in once she moves into her own room. Delivery was slow but eventually the bed was delivered. It comes in 3 boxes for you to self-assemble. 3 boxes were delivered (the delivery men put them in the spare bedroom for me) and off they went. About a month ago I decided to assemble the bed as my daughter is ready to sleep in it now, but once I started opening the boxes I realised that I had not been sent the correct ones. I should have Box A, Box B and Box C but what I actually have is Box A, Box A and Box B (2 Box A's but no Box C). So I have 2 sets of head and foot boards but no drawers etc. As soon as I realised this I phoned their customer service number and the man I spoke to was totally unhelpful and just kept saying that there was nothing they could do because it is now beyond the '28 days guarantee'. I came across this forum and after reading the advise on this thread I emailed the company explaining the problem. Over the past 2 weeks I have emailed the 'enquiries' email address twice and the 'escalated complaints' email address twice and have had no reply whatsoever (except their automatic reply saying they will be in touch within 2 working days). I am very frustrated by this situation now as I have a young daughter who wants to sleep in her new 'big girls bed'. If phoning them is a waste of time (as it appears to be) and they are ignoring my emails then what should I do next? I don't believe the customer service guy who told me that they can't do anything as it's after 28 days. I paid for this bed and they haven't provided me with the complete bed so surely there is no time limit to it. I haven't received what I paid for! Hope you can help/advise me what to do next Regards Lissa B