Hi, Thanks for all your advice on the above issue with Carphone Warehouse. I followed your advice and Carphone Warehouse just phoned me stating that they will be giving me a new handset, and £15 credit as an apology. Thanks again for your help its appreciated Gav

Hi I totaly agree with you. It's so hard to think this could happen to an 8 week old phone. I will take your advice, and if needs be I will defiantly take them to the small claims court. Do you know any legal jargon I can also put in my letter to them that could hold some weight, consumer act etc.....thanks Gav

Hi Guys, I bought a new phone from Carphone Warehouse 8 weeks ago, and from the moment i bought the phone occasionally it turned itself off and then it came back on. This didnt really worry me alot, because it wasnt really an incovenience because the handset came back on by itself. However 2 weeks ago the touch screen stopped working, so I took the handset along to my local carphone warehouse, and they scanned all the details into their system and set the handset off for repair. I had a telephone call from Carphone Warehouse yesterday saying their unable to repair the handset because the IEM number of the back on the handset some of the numbers have worn away, and is not really readable. I've had a look at the back of the phone myself and I cant understand how this has happened to a 8 week old phone. I've explained to Carphone warehouse that they can access the IEM number either by entering the phone setting or plugging it into a laptop. Carphone Warehouse are refusing to do this, it alomst seems to me like their finding any excuse to repair the phone. Also the manager at the store sent my phone off for repair himself, and took my phone apart to remove my sim card et...so surely he would have noticed that the IEM number was worn away then, it all seems a bit suspicious to me. Surely this doesnt happen to an 8 week phone. I'm thinking about taking Carphone Warehouse all the way, but can anyone offer any advice or tell me my legal rights? Thanks Gav