Yeah she seems to have had a real issue with me since I complained about the way she spoke to me once before after she phoned my mother to ask her to remind me it was my 'best day to pay' lol. I just want to keep them away from my door if I'm honest Thank you for your reply, very much appreciated

Thanks for your reply, The tv I bought was a philips one. No problems with that...yet lol I didn't take any insurances out with them when I signed up, not that they didn't try that one though. Thank you for your well wishes. I have emailed a copy of the letter to their customer relations dept too so we shall see if I get a reply. I only have a few weeks left and I cannot wait to make the last payment early and be rid of them.

Hi all, I'm new here so be gentle lol. I took out a tv with Brighthouse nearly 3 years ago. Our old tv was ancient and when the tubes went we couldn't get it replaced and neither of us had any credit history so went with Brighthouse. At this time we were both working so could afford the repayments. I lost my job just before Christmas but we were still able to make payments. a month ago I had a miscarriage, was very very unwell due to blood loss and my husband had to take some unpaid time off work to me me with our sons, round the house duties etc. Brighthouse Know this! All of it. So now I am 4 weeks in arrears as it has been hard to catch up. I have informed them 3 times that I plan to pay off the remaining balance next week when my husband gets his normal full wage again. I have had people at my door and phoning constantly. The woman who came the other day told me when I opened the door "I'm here to collect your tv" Luckily I have read my agreement back to front and knew full well she needed a court order. She said "I will get a court order" She said she is willing to wait six weeks for a court order even though I am intending on paying next Tuesday This woman has a totally disgusting attitude problem, I have had many many dealings with her in the past and I actually complained to customer relations and told them I wanted no further communication with this member of staff but that seems to have been totally ignored. When I was only 2 weeks behind she phoned to say if it wasn't paid that day she would be up to take my goods at the close of business. When I told her I have paid well over a third and quoted the agreement she said "Err I think you will find that only applies in England" Customer relations were laughing their butts off when I told them that one. (why would they make me sign something only valid in England when I'm in Dundee, Scotland) I have emailed the customer.relations email address I found on here but not sure if it is still in use. I have written out a copy of the letter revoking license to visit my property under Scots Common Law to send to Head Office and I have a copy sitting here in an envelope ready to hand to them if they come up today (which I am expecting) My Question (got there finally) is... Do I have to open the door and physically hand this letter to them or can I pin it to my door? I just don't want to see her again. She has made me cry so many times with her attitude and I am still extremely emotional after losing my baby so cry at everything just now. If I do have to open the door can I just hand it to her and shut the door? Oh and forgot to say the remaining balance on the tv is £140. That is ALL that is left to pay including the arrears. The agreement is due to end in May. If you are still reading this essay it is much appreciated and I really look forward to any advice. So glad I found this place