Hi all, we booked a weekend away this week at Pontins we paid in full over the credit card and after reading the reviews i called Pontins in the hope of a refund, they told me i have no right to a refund. I said after reading these reviews we feel we have an exceptional circumstance as we have a disabled child and do want to bring him along, the reviews are awful thety state it is dirty and unsafe but pontins state otherwise on the phone. If we get their and complain it unsafe and dirty do i have a right to a refund? i thought this was normal policy for the likes of hotels etc? can some 1 please advise if this is the case or not?? Thanks all