I bought a voucher from online voucher company, Wowcher, for a company called Gifts and Gadgets UK to convert a vhs video to DVD. I redeemed the voucher and sent the VHS cassette to Gifts and Gadgets UK on July 3rd 2012. I still haven't received anything having chased it up 2 weeks ago. Wowcher have emailed the company but will not give me a telephone number. I did some online research and found others have had similar problems and I found a mobile number. I called and a man called xxxxxxxxxxx told me he will deal with it asap. I received an email from this company saying that they have my cassette and DVDs and will send asap. This was 2 weeks ago. I called the mobile today but no answer. I called a landline I found through my research and am held in a queue indefinitely. I called Wowcher and am still waiting for a call back! They don't seem to care. What next?