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Justice_Seeker

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  1. When I recieved my p60 it showed that I had earned £450 more than my basic salary. I dont earn any bonus so I questioned my employer about this. I was told that 2011/2012 was a 53 week year, this still doesn't make any sense to me as I earn much less than £450 per week so how can this be right? I get paid the last friday in the month so sometimes its 4 weeks pay a month and occasionally 5 weeks pay but still only 12 monthly payments in the year. Confused!
  2. Thank you Martin. Could I just add that only £180 is actually council tax overpayment arrears the rest is Housing benefit overpayment arrears, as this is not a tax, do the same rules apply?
  3. My partner and I split up last year and she left me with quite alot of debt. The council are chasing me for council tax benefit and housing benefit arrears totalling over £800. Both our names were on the claims but they told me that because my name appeared first I was the main claiment. I have no problem coming to an arrangement to repay my half of the debt but the council say it is not possible to do that and I am liable for the full amount simply because my name appears first. Is this correct?
  4. I ordered Talk Talk broadband in July '06, when it got to February 07 and I still had'nt been connected I began to get realy frustrated, everytime I called them they said I would go live within the next 24-48 hours, this never happened and in the end I told them to forget it and cancelled it. 4 Days later my broadband went live, it was on for 5 days then it went off, I called them up and they said it had been cancelled but said they could switch it back on if I wished, I agreed thinking this would be better than having to wait a few weeks to get connected to a new ISP. 2 days later my broadband came back on. It was on for a further 5 days before it went down again, I called customer services and they said I needed to call Tehnical support which I did, they had me doing all kinds of things to my pc but to no avail, eventually they said I needed to speak to level 2 technical support as they could'nt sort out the problem. I was told I would recieve a call back from them within 48Hrs but alas this call never came, I spent another 5 days tring to find out what the problem was, eventually I was told that my broadband had been cancelled(Why customer services could'nt have told me this from day 1 remains a mystery) So I thought ok then i'll wash my hands of talk talk and go to a new ISP. The problem Im having now is Talk Talk keep billing me for broadband I dont have, I've spoken to them and explained what hapened and they seem to understand but the bills kept coming, I've now recieved a letter from a debt collection company for the outsatanding balance. Any help on this matter would be greatly appreciated.
  5. I ordered Talk Talk broadband in July '06, when it got to February 07 and i still had'nt been connected i began to get realy frustrated, everytime i called them they said i would go live within the next 24-48 hours, this never happened and in the end i told them to forget it and cancelled it. 4 Days later my broadband went live, it was on for 5 days then it went off, i called them up and they said it had been cancelled but said they could switch it back on if i wished, i agreed thinking this would be better than having to wait a few weeks to get connected to a new ISP. 2 days later my broadband came back on.It was on for a further 5 days before it went down again, i called customer services and they said i needed to call Tehnical support which i did, they had me doing all kinds of things to my pc but to no avail, eventually they said i needed to speak to level 2 technical support as they could'nt sort out the problem. I was told i would recieve a call back from them within 48Hrs but alas this call never came, i spent another 5 days tring to find out what the problem was, eventually i was told that my broadband had been cancelled(Why customer services could'nt have told me this from day 1 remains a mystery) So i thought ok then i'll wash my hands of talk talk and go to a new ISP. The problem im having now is Talk Talk keep billing me for broadband i dont have, i've spoken to them and explained what hapened and they seem to understand but the bills kept coming, i've now recieved a letter from a debt collection company for the outsatanding balance. Any help on this matter would be greatly appreciated.
  6. I ordered Talk Talk broadband in July '06, when it got to February 07 and i still had'nt been connected i began to get realy frustrated, everytime i called them they said i would go live within the next 24-48 hours, this never happened and in the end i told them to forget it and cancelled it. 4 Days later my broadband went live, it was on for 5 days then it went off, i called them up and they said it had been cancelled but said they could switch it back on if i wished, i agreed thinking this would be better than having to wait a few weeks to get connected to a new ISP. 2 days later my broadband came back on.It was on for a further 5 days before it went down again, i called customer services and they said i needed to call Tehnical support which i did, they had me doing all kinds of things to my pc but to no avail, eventually they said i needed to speak to level 2 technical support as they could'nt sort out the problem. I was told i would recieve a call back from them within 48Hrs but alas this call never came, i spent another 5 days tring to find out what the problem was, eventually i was told that my broadband had been cancelled(Why customer services could'nt have told me this from day 1 remains a mystery) So i thought ok then i'll wash my hands of talk talk and go to a new ISP. The problem im having now is Talk Talk keep billing me for broadband i dont have, i've spoken to them and explained what hapened and they seem to understand but the bills kept coming, i've now recieved a letter from a debt collection company for the outsatanding balance. Any help on this matter would be greatly appreciated.
  7. yes but my claim was for charges up until 31st November, there are charges for december of nearly £200 and a further £75 to be added at the end of this month. there offer of £1090 was to take into account decembers charges aswell, which i was prepared to agree to provided they paid me by cheque. so as far as im concerned i no longer agree to that figure due to the fact i was'nt paid by cheque as i requested. Should i just file a new claim at the end of the month for £275?
  8. I accepted HSBC's offer of £1090 subject to them paying me by cheque and not directly into the account as they wanted. they have ignored this request and paid the funds into the account. Is there anything i can do about this? I would'nt normally have minded but the account was overdrawn by £600.
  9. Recieved a letter in the post from HSBC this morning appologising for the delay in answering my letters. They're offering me £1,090 pounds as full and final settlement of the claim, as i was only claiming £1,208 i think i'll accept the offer, they also want to pay it into the account which is currently overdrawn, as i no longer use that account can i insist on the money being paid to me by way of a cheque?
  10. Recieved a letter in the post from HSBC this morning appologising for the delay in answering my letters. They're offering me £1,090 pounds as full and final settlement of the claim, as i was only claiming £1,208 i think i'll accept the offer, they also want to pay it into the account which is currently overdrawn, as i no longer use that account can i insist on the money being paid to me by way of a cheque?
  11. Okay, thanks for the assistance, i'll keep everyone posted as events unfold.
  12. So if they dont answer the second letter i have to file a claim, does it then go to court, or can they still pay up without it getting that far?
  13. Okay i sent the first letter complete with list of charges, the 14 days in which they had to reply has expired, so im about to send the final letter giving them a further 14 days before i commence court proceedings (Getting slightly worried now) Is it common that they dont act on this initial letter, instead prefering to wait to see if i have the b*lls to take it further? I've also been sending all my correspondants to 8 Canada Square, Should i have sent the letters to my own branch?
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