Thanks Gust, I have just tried to register but have been unable to as they cannot verify my identity. Think this may may have something to do with me just moving in here in June and not on the electoral roll. I have told the local council I have moved in here but assuming they have not updated the records just yet. I will try again once I am definitely on the electoral register. I will pay the £2 and get it in paper form in the meantime. Also, have noticed another thread on this forum regarding three, with someone supplying Three's CEO email address and suggesting an email is sent to them. Sorry, I did do a search before writing on here, maybe not a through one. I will write to him. Has anyone had any luck getting matters resolved after emailing CEO's? Or do the emails get passed to the complaints team? Thank you.

Hi Gust, I'll sign up for that now. I didn't realise I could get one for free. I've only checked Credit Expert so will also request Equifax too. Thank you.

Hello, First post and I have had a search through the forums and can't find what could potentially answer my query. So I'm writing here, hope some of you can help and advise on the best action to take. I had a sim only with Three in 2010, one month rolling contract. I cancelled this in March 2011 and paid what I owed. I have in June moved into my new flat and have just received a letter to say I owe £80+ on that bill. I had settled this and haven't heard from them since. They do write in the letter that they've tried to contact me but I have never received any letters from them. They have said that they may not have been able to contact me due to my change address but I have only just moved three months ago... This phone bill is from over a year ago.. Just slightly confused. They have also said that I should contact Lowell Portfolio if I want to set up a payment arrangement. I have checked my credit file, I reactivated my on-line one with Credit expert and have a default on the from Lowell Portfolio for the same amount in 2011?! Because I have not taken out any credit in the last year, I have not been checking my credit file and didn't want to pay £14.99 a month but wish I had done now as this could've been sorted out a year ago... Have read about Lowell and they seem awful and have read not to phone them.. I can pay the whole amount and if I owe the money I will, but not sure how to approach it as the advise seems to be not to contact them. Having been with Three, I know their customer service is shocking and they don't understand anything beyond a script that they read out. Hope you can help me and advise the best you can. If it helps, I can upload the letter that I got from Three. Thank you in advance