Hi Lee, I would just like to thank you for your efforts in regard to the Default on my credit file. I have now recieved a notification from Experian that the Default has indeed been removed and my Credit file is now clean and back to a healthy condition. Obviously I have had to go through quite a process to get to this stage, but I have to say that the assistance you have provided has been excellent and I would not have reached this position without the help of the Vodaphone web relations team. Your advice on the correct approach to take and how to get there was invaluable. Thank you.

Hi 2Grumpy, Thanks for your response. Basically the core of the issue appeares to be that they claim they never received my formal cancellation letter. I followed it up verbally and they told me it was registered for cancellation but at the time they never said they had not recieved the letter. Of course I have no proof of that. Obviously I need ot learn the joys of registered mail. Lesson learnt. Where I went wrong was beliving the verbal statement on the phone and not being specific enough in getting them to confirm their understanding with me. Additionally because I had moved house, if they did send me any docs on this etc it never came my way. A litnany of stupid confusions that added up to the issue. The reason for the 50 punds was that by the time I had got back to them having being notified of the dd atempt from the bank, threy had made a second months atempt to it was 16*2. 52 GBP. I know I am going to have a long fight on my hands here as fundementally it is my word against theirs and I just have no way to prove the verbal reassurance I had. Nightmare. Cheers Andrew

Hi Lee, Good afternoon. Thanks for coming back on my thread. I have had a response from Heidi in your team already and I think she is following up. Having said this any assistance you can offer as well would be wonderful. I am now really running out of time to get this sorted by the end of August which is absolutly critcal for me and I need to find some way forward. The email refereence form the system is WRT135 ? CAG Forum [#9652008]e or CS00010645924 [#9584705] Thanks in advance for your assistance. best regards Andrew

Hi Dx, Thanks for your response. I can certainly see from the forum that there are quite a few people with this issue. It is amazing that Vodaphone can act this way with no reference to you as a person not any forum to debate or respond to their arbitary decision. Chasing them by phone and letter is a nightmare and you feel like ther eis no recourse. I will keep at it as obviously desparate. Thanks a load Andrew

Hi Stella, Thanks for your response and for moving my thread out of the welcome forum. I note your follow up post on the new Vodaphone team and I will certainly log my issue with the address you quote if this will help me rectify the problem. All avenues are worth following at this point. Cheers Andrew

Hi Guys, Good evening. THis is my first time on the forum so appologies if I dont make anything clear here. I was wondering if someone could advise me on how to get Vodaphone to remove a default from my credit file that they have put there totally unfairly. I had a mobile broadband account with them that I opened in 2006 and paid for monthly at £16. I then closed this account with them in 2010. At the time there appears to have been some confusion as to the end date of the contract. I was told that the last payment would go out and I could cancel the direct debit. I did this but for some reason Vodaphonbe continued to try to take the DD the following month. Unfortunatly I had moved house and the account was still registered at the old address and hence I did not hear anything form Vodaphone. Once I realised the problem via my bank, I then contacted vodaphone on the phone ironically. After some debate I accepted the extra charge and payed the amount outstanding being £50 in full. I then forgot about it and moved on as you do. I am now trying to buy a house only to discover that Vodaphone have placed a default on my account listing the balance etc ven though I have paid this off. It is preventing me getting a mortgage even though I have a really good credit rating in all other respects. I am desparate to get it removed. I have written a letter to Vodaphone customer services stating my case and asking for them to action some form of removal or even send me a letter explaining what had happened but all I have had is an email saying they have recieved my letter in effect. I have also tried a number of time to talk to someone at customer services and they say they have escalated it to the 'quality assurance team'. and that it will take 5 days to action. They wont tell me any more than this, and even though I ring almost daily, all I ever get is an answer that it is being looked in to and it will take 5 days to get back to me. It has been weeks now. At this stage I am absolutely at a lost as to what to do next and I am desparate to fid a way to fix this. I really feel as I am sure others on the forum have felt that I am being treated unfairly for somehting that was a simple mistake/confusion. Any help that anyone can give would be greatfully appreciated. Thanks a load Andrew