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Kilmington

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  1. Thanks for the responses - Yes we took photos of the rat droppings on the tables and the chocolates The barn was on a farm that has diversified and lets out its buildings to other companies. The response from the so called manager on mentioning the rat droppings was "didn't know we had a problem". However this is a venue that has a drink licence and provides a kitchen for preparing food - there should, in our view, not be a rat problem anywhere near the barn let alone their running around on tables laid for food consumption. In terms of the amount of compensation that's the question I'm asking this forum - is c10% realistic or fair given the amount of work that we had to provide to put things right and to endure rudeness beyond belief.
  2. We hired a barn as a wedding venue for our daughters wedding. The barn was advertised as a wedding venue and had a wedding licence. The barn is used solely for functions with a kitchen, bar, hard carpeted floor etc. The charge for hire for 4 days was £2900. On the surface the venue looked ideal and fitted in with the theme my daughter had decided on for the wedding. We took over hire on the Thursday before a Saturday wedding - the first things we had to do was set to work on cleaning the toilets that were in a disgusting state, cobwebs adorned the walls of the barn and all had to be brushed down and then the floor cleaned. The area outside the main doors was covered in cigarette ends and the kitchen surfaces cleaned and disinfected. We laid out the tables and set places for the 70 guests and all was set by the Friday night. On checking the barn on the Saturday morning rat droppings were discovered on the tables and it was decided that all the cutlery should be washed again. also a box of chocolates that had been left in the kitchen had been eaten by rats. During the evening the electricity supply to the barn was continually going off plunging our guests into darkness - the owners representative blamed our bands equipment but it was proved later to be a fault in the barns heating system. Throughout the whole of the hire period the owners representative was unhelpful, arrogant, rude and showed absolutely no interest in providing any service whatsoever. We have complained to the owner that we did not consider the barn was fit for purpose and he has apologised and offered us £300 in compensation. We don't consider this is sufficient - does anyone agree?
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