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Everything posted by kjun

  1. I will have in 7 days time and having been here for a long time the call was also recorded
  2. While I accept your point when it’s included within the policy document that payment will be made for loss under prescribed conditions which have been met then I don’t agree it is unreasonable to expect them to fulfil their obligations. Having contacted the bank they are unsurprisingly of the opinion that my first point of call is my travel insurance and FCA guidance is that the insurance company can pay out then take it up with the bank should they wish. I am not well versed in Spanish consumer law so can’t say either way whether this is lawful or not however this is n
  3. Well yes it would be easier to attempt a S.75 claim with the bank first however it just doesn’t seem right that the bank should be liable as I thought this is what travel insurance is for. Perhaps I’ll ask them to do a chargeback at the same time for the insurance premium as it doesn’t appear to be fit for purpose nor are they providing the service paid for.....
  4. Hello all I am in need of a second opinion of what I believe to be a brush off by my travel insurance company regarding a claim for accommodation that I booked in Lanzarote that I was unable to utilise in June. I submitted a claim with a copy of the email from the hotel advising the accommodation was non refundable, a copy of my credit card statement showing what I paid, the original booking email showing payment which also states it’s non refundable and a copy of the emails from EasyJet cancelling the flights. I have received a response from the insurance c
  5. Hi thanks for the reply. To clarify yes we flew back the next day as planned so the Sunday rather than the Saturday. The email received was in summary sorry your flight is cancelled due to the storms over Europe, this is out of our control. Now it did say you could arrange free accommodation overnight by clicking on the flight tracker link within the email however this only took you to the flight status page and there was no option to request accommodation so I simply booked an extra night where we already were, maybe this was a mistake? I suppli
  6. Hi guys I am after a little advice about an issue I am having with EasyJet and wanted to check I have not missed something before taking the next step. The story begins in February when our return flight from Lanzarote was cancelled due to storm dennis and re-scheduled for the following day. Became aware of this when checking the flight status in the morning prior to checking out and also via an email from EasyJet confirming this. Was able to book an extra night in the hotel we were already staying at which was the one booked via EasyJet as part of a package h
  7. Thanks for your reply DX but just to clarify I am not talking about blocking access through the road as clearly emergency services, delivery drivers etc need to get down there but meant using bollards to replace the traffic cones which are placed outside our homes adjacent with what would be the pavement if there was one. would the above still apply please?
  8. Hi all I have a question regarding parking so this may not be the correct sub forum, please feel free to re-locate... In short we have lived on an unadopted road for years now renting a property so there are no parking restrictions such as permits or yellow lines. As all others have lived in the same road also for a number of years there is an informal understanding with regards to parking and most including us use traffic cones outside our houses to secure our spots and respect each other’s spaces until recently where we are experiencing persons not living in the stree
  9. Thanks king I’ll pass on this advice to my son and can do this when they return to the UK next week
  10. Thanks king I thought as much but wasn’t sure. By delay details in writing would that be from the airline or an external agency such as the CAA?
  11. Hi all need a little advice on behalf of my son & partner who experienced a delay on a flight to Lanzarote on Monday just gone. Flight was from Gatwick and supposed to take off at 9.50am (or around then) but eventually took off at around 4.25pm so a delay of approximately 6.5 hours. The delay was caused by an issue with planes engine and then the wait for a replacement aircraft. Is this something which would be covered under the flight compensation scheme and if so is this something the tour operator, in this instance TUI, would volunteer to passengers o
  12. According to page 6 of the current metering charges scheme you have to opt in (see page 6). https://www.southernwater.co.uk/Media/Default/PDFs/Metering-Charges-Guide-18-19.pdf
  13. Ok sounds like you had a meter fitted at some point during the time frame of the charges. Did you request the change over tariff as you would normally have to do this? This is because a decent percentage of people moving to a meter find they’re paying less than before so don’t need / want this tariff.
  14. In respect of the change over tariff you mention these relate to measured charges (i.e. from a water meter) but if you are being billed from 01.04.12 to 31.03.13 this would be an unmeasured charge based either on the Rateable Value of the property or assessed based on the number of bedrooms.
  15. On 31 March 2017 the commercial water supply market was opened up to allow businesses to choose their water company rather than be automatically supplied by whoever operates in that area. Any premise with a commercial element like in this instance is classified as a business regardless of the supply being shared and all occupiers of the business and flat will share a joint and several liability to the charges. The water company will likely not change the charge basis to for example an assessed charge as these only apply to households rather than a business. Options as I see it,
  16. Relevant link for OP regarding liability for water service charges https://www.legislation.gov.uk/ukpga/1991/56/section/144
  17. Water service charges are not covered by any of the acts you mention in the letter you sent and are raised pursuant to the Water Industy Act 1991. No contract is required as the above Act deems the occupier(s) of a property liable for payment of water and /or sewerage charges (s.144 a & b)
  18. Just to add my two pence worth Welsh Water cannot hold you liable for any charges after you have vacated a property as the legislation does not support this position. The Water Industry Act (s.144 a and b) states only an occupier can be held liable and since you can evidence residence elsewhere and opened a new account for your new property any claim will fail. I would quote them the legislation above, provide your evidence if you have not already done so and invite them to amend their billing records.
  19. Thank you for your response and to be honest there is nothing in there that I would disagree with. My understanding is that they have things such as paid holiday, pensions, I doubt minimum / guaranteed hours, SSP payments but no company sick pay scheme however this would of course be discretionary anyway so I don't see this as a problem. They are going to need to take professional advice going forward in my opinion as the status quo cannot continue for all the reasons you have given but the remedial actions required to be at the very least compliant with the basics of employmen
  20. Thank you for that I'll take a look. I suppose the danger is that if they start handing out contracts now it will undoubtedly lead to people wondering why when they never had one before but I pretty much think that's unavoidable as they need to be done and I would imagine an employment lawyer is the best place to get these done or perhaps advice from ACAS as for example if someone starting five years ago I don't know if you put that as a start date or from present day. I am sure there are lots of other considerations too and at very least a disciplinary procedure which everyone has a
  21. LOL Yeah I suppose there is no tax fiddle going on as tbh that would not have surprised me either... I used to manage a call centre and we had an HR department to assist with this sort of thing as well as disciplinary procedures and policies so this is somewhat beyond me as they literally have nothing. I mean how do you suspend / discipline someone with no contract as rightly pointed out by sangie and everything I know and learnt was from having a proper process in place and the support of an HR Partner. I have pointed them in the direction of specialist help with a view to at l
  22. The person has been there between 3 and 4 years. There are payslips and tax and NI deductions as there should be so no cash in hand work.
  23. Everything you are saying makes absolute sense and it would appear from my initial conversation that the business seems to still be run as things were in the bad old days before employment legislation rightly provided workers with better protection. I don't think the ways in which the company are being run are for any reason other than utter cluelessness however ignorance I am sure is no defence in the eyes of the law and I guess everything has ticked over to date because there have been issues such as this however I get the feeling he thinks this is still the 80's and you can sack someon
  24. I am hoping for a little clarification on behalf of my brother in law who runs a small company with around 12 persons who now has an issue with an employee who has assaulted another member of staff and who he understandably does not want working there anymore. Now all employees are on these zero hours contracts my first question is can you dismiss / discipline persons on these contracts? suggested he follow the company disciplinary procedure to be told there is not one so I am pretty sure that's not helpful!! none of the employees have actual physical (paper) contrac
  25. Sounds like you are charged on an RV basis (no meter at the property) and you have received your annual bill which won't be estimated as supply is not measured. Payment options are available if you don't want to pay in 2 instalments as the link below shows (weekly, two weekly or 10 monthly instalments) http://www.southwesPiers Morganer.co.uk/index.cfm?articleid=1594 I would take DX's advice and call them to say your going to set a Standing Order then divide the bill by 10 for the monthly figure. As most RV bills have the first half due by 01st April I would have your fi
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